Front Desk Dental Office Training With Weekly Management Systems
I was 28 years old when I landed my first front desk dental office position. I was seated at a desk with a computer, a telephone, and a light system to notify the clinical team of their patients arrival.
There were 2 hygienists & 1 dentist that I was personally responsible for. There was one other dentist & 2 hygienists that another front desk person took care of.
I really wasn’t given any instruction.
I Was Learning My Job As I Went Along
The office manager of this particular practice had a back office.
She would come out to give me some tips now and then that I think were actually coming from the dentist when he noticed something I was doing needed some guidance.
My first annual review was conducted by the office manager. She read the notes aloud to me that the dentist had written.
One comment he had made was “I don’t think April understands the impact of open time in the schedule”.
This was a true statement. However, in my defense, no one had taken the time to teach me much. I was picking things up as we went along in our daily life.
I didn’t understand the impact of much of what I was doing.
Eventually Some Professionally Training Came
There was no internet at that time. No training programs for dental administrative professionals were available in my rural area.
As a team, our practice did attend the ADA conferences in Boston, MA, once a year. We spent several days in courses each year. This was my first experience with any formal training for my front desk position, and it helped tremendously.
Over the next decades, and several dental practices later, I have been fortunate enough to learn from some of the most amazing dentists, consultants, coaches, and professional people on earth.
It has been very exciting for me to take so much of what I have learned and develop a powerful Weekly Management System!
Maybe you would like some training tips for a front desk member of your dental team or perhaps you are dental front desk person in search or some empowering tips yourself.
Front Desk Dental Office Training Is Important !
Why Weekly Management Systems Works So Well
The most important person in the dental office is the dental patient. The dental office exists only to care for the dental patient. The front desk team members are responsible for arranging care, explaining cost, collecting payment, as well as production & collection goals.
There are phones to answer, and with the advancement of technology, we now have emails & text messages to respond to. The hygiene and restorative schedules in the general dental practice must not only be full but productively scheduled. How do we make this all happen?
If you haven’t yet checked out my Weekly Management Systems, you can do that by clicking on this link: Weekly Management
My Segway Story
You know what a Segway is? One of those motorized 2 wheel personal transporters that gets you from point A to point B. You’ve seen them, right?
In 2002 or so, I met Dean Kamen. Dean Kamen invented the Segway. Mr. Kamen was a patient at a dental practice where I worked at the time. I learned a valuable lesson from him.
Mr. Kamen wore one outfit that he loved to wear every day of his life. Not exactly the same outfit. He had a new clean set of clothing for each day, but each day he wore the same thing. Blue jeans and a blue button down shirt were worn every single day. There was a closet full of them in his house.
Why did Mr. Kamen wear the same thing each day? To clear his head. There were more important things to think about than what to wear. Inventions were waiting for him. Ideas to populate.
Front Desk Dental Office Training: Focus On Patient Care
Weekly Management Systems Allow The Dental Front Desk Team Members To Focus on Patients & Patient Care.
It takes a full year for a new dental administrative professional to truly get a handle on their position, become familiar with their patients, their team, and be truly productive in their role.
Learning to function in a system of Weekly Management, allows the dental front office team member to work through their tasks routinely, and spend more time focusing on patients.
The dental administrative professional can truly find those monthly tasks being completed weekly and feel great about it!
Front Desk Dental Office Training Is Better With Weekly Management Systems!
I have had tremendous success using Weekly Management Systems in every dental practice I have worked. I have been a part of and contributed to exciting dental practice growth and expansion and had great fun doing it.