Dental Office Telephone Training Course On-Line
My dental office telephone training course is available for all team members here at asthedrillturns.com! This is an on-line course that is available within my phone training bundle here. And all course units are printable. Or copy and save to a computer desktop file. And perhaps a hardcopy as well. Create your own phone training manual!
Telephone Training For The Dental Team.
My first dental office job didn’t offer any telephone training. In all fairness, my new employer may not have thought I needed any training. I had been working on the phones in a private alcohol & drug rehabilitation center as an admissions counselor.
I could handle multiple phone lines and high levels of stress and pressure. However, the environment was very different! I definitely could have used a little training. Instead, I was thrown to the wolves! But fortunately, I learned fast!
My first patient complaint was reported to the dentist who was the original owner of this 2 – doctor practice. He told me that one of his long time patients had voiced a complaint about my conversation with her. The patient had told the dentist that she had never been spoken to in the manner I had spoken to her and that I was extremely rude.
We Don’t Know What We Don’t Know
I didn’t think I had been rude. In my mind, I had only been direct. He didn’t take my side!
The patient had called asking for an appointment and she wanted a specific date and time. I told her very frankly that I didn’t have an appointment available on that date and time.
She insisted that I make it happen. I insisted that I couldn’t create an appointment that didn’t exist. She wasn’t happy.
That was the beginning of my training.
Over the years, I have learned a few other things along the way. Like, how to make sure every caller receives the best care and service! And that I have total control over that. As do you!
Dental Office Telephone Training Course For The Entire Team
A dental office training course for every team member will support the dental administrative team. Telephone training is a huge piece of your individual and practice success And every team member can train to help answer phones when necessary! It’s so easy to do here.
This practical course begins with how to answer the phone in your dental office. When to use voicemail, and how to use “hold” appropriately are also addressed. Basic tips the entire dental team needs to function well at the front desk. Remember, we are not born into a world of phone manners and etiquette today. Although we all carry cell phones, we may have lost something along the way.
Polish And Shine!
Making even a small change in the words you use or even how you say them will have an effect on your patient relations.
Even if you gain only one small piece of information that improves your day in the dental office, you have improved your day in the dental office!
Dental office phone training is definitely worth every little bit of polish and shine!
