Training New Dental Administrators in Your Practice
Training new dental administrators can be truly rewarding! However, you do want to have a great training plan in place. Where do you start?
Start training new dental administrators by plugging them in right here! My Dental Front Office Membership includes all e-books, on-line courses, video presentations and even my template for you to create your own operational training manual!
Create a Detailed Job Description
Create a detailed job description. Maybe, I should say, an extremely detailed job description! A detailed job description will help in every way! And the job description can be used when placing an ad. Also use it to interview applicants. And to make sure that all tasks are completed.
Training New Dental Administrators Checklist & Job Description
- greet patients
- register new patients
- help new patients complete forms
- collect patient photo ID & insurance
- verify and update patient information
- inform patients of dental office policies & procedures
- enter all patient data into computer
- answer and manage all incoming calls
- respond to all requests for information
- schedule patient appointments
- inform patients of treatment costs & financing options
- confirm all appointments 2 days ahead
- check daily appointment schedule for productivity
- fill in short notice rescheduled – no open appointment times
- arrange referrals to specialists
- track lab cases
- collect payments from patients at appointment times
- patient billing statements
- send dental claims with needed x-rays & documentation
- track & follow up on outstanding insurance claims
- patient collection management
- monthly reports & statistic management
- sort incoming mail & distribute
- post outgoing mail
- enter all payments received by mail
- maintain a professional reception area
Include Customer Service Training for Your Team Too!
Put customer service training first! It has been said that kindness overcomes a multitude of sins. And new team members make mistakes. Superior customer service covers that. Patients are more likely to forgive when treated with kindness.
Training New Dental Administrators in Providing Superior Patient Care
Notice the first item in the job description. Greet patients is the first item listed. And all tasks are important. But take the time to show your new team member how to greet patients. Tell new team members to show warmth and excitement. Maybe to stand and extend a hand. Introduce themselves and be friendly.
Allow other team members to lead by example. Pick the team member with the best customer service attitude. Allow that person to show your new team member the way. We all pick up on cultural cues from those around us. This will help so much. And there are examples of superior customer service in each of my systems.
That's A Lot!
That’s a lot of responsibility!
The dental administrative professional is much more than a dental receptionist! I believe the dental administrative team member is the most important piece of every dental team!
And all the tools your team needs are waiting for you here.