Dental Front Desk Training On The Job
Dental front desk training is an essential step for new team members. However, it’s also helpful for dental assistants who may help out at the front office. And even for those who manage the dental front office every day.
Because dentistry is a business, our systems drive the practice. Even if you don’t realize you have systems, believe me, you do! Just because they are not documented, doesn’t mean they don’t exist. If it feels like you are in chaos, and your systems are not documented, that is exactly why.
Would you like to remedy this?
Dental Front Desk Training: Telephones
Telephone training is necessary first. Yes, anyone can answer the phone. But we want to do it better than anyone else. And we want our customer service to exceed our patient’s greatest expectations.
Through the use of scripts and practical tips, my on-line training manual templates are easy to implement. Our phone management systems brand the our practice. So we want to be sure we manage this well.
Dental Front Desk Training: The Production Schedule
Everyone should learn some basics about the production schedule. Like how and where to schedule patients within the schedule. How to communicate our confirmation and reschedule policy.
Yes, I’ve got that outlined for you as well. With specific instructions on how managing this provider’s schedule is different from managing our hygiene schedules.
Speaking of Hygiene Schedules
We must equip our team with the tools needed to fill every open appointment. Do you expect your team to just know how to do this? Or do you guide your team in the steps to take to keep your day flowing just as you need and want it to? I’ve got you!
Open appointment times can be a challenge. I think the dental hygiene schedule is more fluid than any other schedule. (Well.. maybe ortho is the toughest!). My secret weapon is the short-notice call list.
You can even upload checklists and PDF documents into this on-line training tool. Customize my FREE checklists or create your own. And all your team members will be able to access resources from any device!
Dental Front Desk Training: Accounts Receivable
Your goal should be to keep your total accounts receivable equal to or less than your average monthly production. So, in order to do this, you need a solid system. Daily patient billing and insurance billing are necessary. And so are weekly management of the patient aging and insurance aging. And let’s not forget the credit balance report and patient refunds. You don’t want to get stuck with a huge credit balance report due to years of neglect!
When do you contact patients about overdue account balances? And what do you say? Should you call or send a letter? There are a lot of tasks to keep in order here. And organization is critical. If the accounts receivable are handled casually, it will show. This area keeps the business expenses paid and that includes you! You definitely want to get this right!
Let’s get you there – leading your team to create better dental office days every day!