Dental Office Business Systems To Update
Dental office business systems require adjustments with practice growth. Otherwise, everyone suffers. The stress level of the practice goes up. And the production and collection numbers drop. Or those numbers just get harder to reach. It might even seem like growth and expansion are a bad thing. But that could be because you are experiencing stress and discomfort.
Yes, the stress is a symptom. But don’t scale back to feel better. Instead, rise up. Take the higher road. And consider expanding your business systems. Create more efficiency and productivity. Allow the team to breathe again. And see your patients smile more! You might not even be aware how much your customer service is being affected! Sometimes, we just can’t see the forest through the trees.
What Exactly Is A Business System
I like simple. Therefore, simply put, a business system is a course of action. It’s the course of action designed to achieve a specific result. In the business of dentistry, our specific result is normally a set production/collection goal. And of course to provide superior dental care and customer service experiences to each and every patient.
We then define how to get there with a business system. My focus is on the dental front office. How do we get there at the dental front office? What business systems do we need to get where we want to go? We achieve our goal through several business systems. And these business systems are connected through yet another system or set of systems to get you results. My Dental Front Office Weekly Management Systems.
- dental office telephones and communication systems
- restorative schedules and production templates
- hygiene schedules and reactivation systems
- accounts receivable and collection practices
Why Your Dental Practice Needs Great Business Systems
Great dental office business systems combined with superior customer service will clear the road for dental practice expansion. And will do this without stress or distress. You’ll be so surprised at how “easily” things seem to just fall into place. The work is put into your systems. But it really isn’t work at all. Just learn and develop systems. Focus on your patients and their dental care. And everything else falls into place.
Recession proof your dental practice as well! This is an added bonus! And you will do this with your superior customer service. And systems that allow you to be the most efficient and productive version of yourself. So how do we do this? Where do we begin? We begin with the end in mind. Identify where you want to go. And I’ll help you get there.
Memberships To Improve Your Business Systems
Purchase your membership today. The sooner the better! Your membership never expires and gives you access to many downloads, self-propelled courses, an email subscription, and additional discounts. The most valuable piece of these materials is my Weekly Management System. It is this system which I have personally developed, that ties all other systems together.
Dental Office Business Systems Include Telephones & Customer Service
Thriving businesses, including dental practices, have solid operating systems. And they implement their systems while providing outstanding customer service. If you want to rise above the rest, you need to aim high. Aim high with customer service and telephone techniques. Learn the value of your “hello” and “good-bye”. Polish up your patient “check-in” & “check-out” experience. And answer your phones every time they ring.
Telephone training for the dental team is absolutely essential! I have included an on-line courses and downloads in your membership to support your dental front office and dental team. Customize your greetings and scripts! But above all, be impeccable with your words. Top notch customer service includes proper manners and respect. Polish and shine and watch what happens!
Evaluate Your Production Goals & Your Scheduling Systems
Are you consistently reaching your monthly production goals? Or do you need to make a change to your goal? When was the last time you updated your production goal? And are you happy with your restorative schedule template? Take the time to truly take a look at your production goals and template. This is the first system to put in place. Daily treatment plan presentations must be the dollar amount or more that you wish to schedule each day. And you’ve got to have a great schedule template.
Dental Office Production Goals Course will help you. Along with The Dental Restorative Schedule E-Book you will find some help to guide you here. If you need some help with monthly monitors, I’ve got those here for you too! When you get all of these systems in place, you are ready to move onto your hygiene schedule.
Improve Your Hygiene Schedule Business Systems
Hygiene reactivation and open appointment times are challenges. The two kind of go hand in hand. But we have the power of our short-notice call list to balance this. And quite often this power is missed. This is your insurance policy and will save your schedule on more than one occasion. Let me show you how!
The Hygiene Schedule Master Class will help. And so will the Hygiene Schedule downloadable e-Book. Weekly Management Systems detail when to call unscheduled hygiene patients. And then the short notice reschedule policy and call list provide additional support to the dental front office. To bring all of this together is the trick. And it’s no trick really. I guess it’s more or a skill. A skill you can master too!
Accounts Receivable Dental Office Business Systems
Our final dental front office system is collections. You certainly want strong collection systems, or what’s it all for. You have worked for nothing if you are not collecting 100% of what you produce. Yes, it is possible to collect 100% of what you produce. But of course, the choice is up to you. And your collection systems.
My systems truly are the best! And accounts receivable is my strong point! I have implemented my accounts receivable business systems in each practice I have worked in. You have access to all my secret powers here. Daily patient billing and weekly management systems to track outstanding money is all it takes. You can do it too!
Additional Support & Resources Will Improve Systems
Let’s take it one step further! The Front Desk Membership is the start. By all means, purchase this membership and work through the materials. Decide what you want to change and how you want it to change. And if you would like some hands-on help, I am here for you.
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Prepare Yourself for Annual Adjustments
Don’t stop there! Give yourself a year once you’ve got improved business systems in place. Then set a date to see how you are doing! And make any necessary improvements after one full year has passed. You may want to increase production goals or consider adding new clinicians. Maybe you’ll need new technology or front office updates.
Technology is very important! And automated communication is an absolute must. Better business systems make for a better business! If you are not using Lighthouse, you are missing out! This company can automate your hygiene reactivation systems and even offer open appointment times. See for yourself! Schedule your FREE demo today!
