Dental Office Phone Training Grows Practices
Dental office phone training brings growth. Yes, it’s true! Because not every dental practice does this, it is easy to rise above the rest here. Train every person on the team and empower the dental team! Empower the team to handle every call and question. And better care for every dental patient who calls the office.
How do I know dental practices don’t always provide phone training? I know this from experience. In the 7 dental practices that hired me, only 1 of these practices provided phone training right away. In every other practice, I was put on the phone immediately. Without any real training at all in anything. It was truly “sink or swim”. Fortunately, I had picked up some things along the way. And further education did come.
My real phone training came with my very first job. (Which by the way had nothing to do with dentistry) As a young adult, I worked at a private alcohol and drug rehab. I was in the hot seat. Yes, I answered every in-coming call. I don’t remember exactly how many phone lines we had. But there were many! And it wasn’t unusual to have more than one critical admission call going on at the same time. But I loved it! And I learned so much.
I have made all my training and experience available to you. In fact, you have the option to take what I have learned and make it work for you. Which means, you can take it to a whole new level! Take this telephone training and master it. And customize it to suit your personality. But no matter where you are in life, there is room for growth! Even one little piece of missing information could be the very key to your success!
Telephone Training for The Dental Team
Everyone needs phone training. Absolutely everyone benefits from additional training. Regardless of experience or education, we all do well to keep an open mind. And to work at being the best we can be. Maybe you are a dental front office team member and would like to advance your own abilities. Good for you! Don’t wait for your boss to provide your education. Do this for yourself!! And if you are a dentist or practice manager, get your team trained! The rewards are well worth it!
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Begin your phone training right here. The Telephone Training Course is a great place to start! Don’t worry… this is an easy course to work through. You can even work through it on the job. Log into the course and focus on one unit each day. Or even print out the materials and create a training manual for your team! Access 2 e-books, a training video, and an online course with my Dental Phone Training Bundle!
Improve Your Patient’s Experience
Yes, dental office phone training improves every patient phone call! When our dental patients are happy, everyone is happy! We want the office phone handled quickly. And I identify just how quickly in the course. How many rings does it take for the front office team to pick up the phone? Does the phone ever roll over to voicemail during business hours? And is that even acceptable?
And what about the office voicemail system? Is there a proper way to manage this? And does the office voicemail system even matter? And why? How quickly are calls returned from voicemail? What does our voicemail message say? Yes! it all impacts the practice! Every system and every conversation!
Some of our favorite words are , “Please Hold”. Am I wrong? We hear this from nearly every business we call. How can your dental office better manage the “please hold” feature we have? When and how do we want to use this? You do know it’s not a proper phone greeting! Sure, you can use it! And patients will usually hold! But what if you could do better! Because we can always do better. And that’s how we rise above the rest!
Increase New Patient Calls
When our existing patients are happy, they refer others. It’s so important to remember to celebrate our existing patients. Even those who have been with the practice for a long time. It’s easy to take patients like this for granted. And to think that they will always stay. We do well to remember that they also have a choice. And they made the choice to be with us. They will refer other patients to us too, or not!
Everyone who calls is a patient or a potential patient. And we need to identify that when we answer the phone. Each and every time we answer the phone we speak to a patient or a potential patient. Those are the only two calls. Even when we answer the phone and speak to a vendor! That vendor needs a dentist, and has friends and family members. They all need dentists!
And those people are going to call you! Because you and your team are awesome! Every single phone experience is wonderful! Each call is answered with warmth, and sincerity. Calls are returned promptly and professionally. And every question is answered well! Isn’t that what we want in our dental practice? So many new patients calling and praising us we need to expand our walls! I’ve been there! And it is awesome.
Dental Office Phone Training With Scripts
So many of our phone calls are alike. Sure, every now and then, something unexpected comes along. But for the most part, we hear the same things. Perhaps an appointment must be rescheduled. Someone else needs to get in sooner. A patient has a broken tooth. And then there is the exciting new patient call!
Focus on the patient, not what to say! That’s what phone scripts do for us! Phone scripts equip the dental team as a whole. They keep everyone on the same page. And patients always hear the same type of response. Unity contributes tremendously to practice growth and expansion too!
Anyone on the team can answer the phone. There might be a day that a front office team member is sick or on vacation. Who helps with the phones then? And is that person prepared for what they are about to face? Again, we can’t assume anyone knows exactly what the dentist wants. Unless the dentist communicates that.
The dental team can even work together to write scripts. It can be fun to come together to discuss the phone calls and questions. What would the dentist like to hear when specific questions are asked? Schedule a time when the team can come together to fine tune your dental office phone scripts. And I’ve got just the tool to help you with this! (It’s part of the training bundle too!)
