Dental Phone Scripts Work Well
Dental office phone scripts work with the right intent. The idea is to support the person answering the dental office phone. Not to have them reading from a script.
Better Listening
Our phone conversations should be conversations. And the biggest part of a conversation is great listening skills. That is just what phone scripts do for us. And they allow us to better connect with our patients.
Know What to Say
Plus, the dental team communicates in just the manner the practice owner wants. Because our patient conversations are truly the same each day, we can master this quite quickly!
Script Your Greeting First
Your phone greeting brands you! And allows your patients to establish a sense of trust right from the start. Especially if the phones are always answered within 3 rings. And by a live person!! Who always greets them with the same warm welcome.
Trust. It’s all about trust. And the greeting is so much more important than you might imagine. Script it! And then encourage your team members to add their own personality and touch to the greeting. Your patients want to know your team too!
Take What You Need
My “Dental Office Phone Scripts” will get you started. I have put together the most common scripts I have needed in my years of dental practice management. And scripted for you what I say in those dental conversations. But you can certainly customize these scripts to suit your practice needs. It is your practice, after all. Take what you need and leave the rest!
Train the Team
Be sure to include some basic phone training for your team too. Don’t think that just everyone knows what to do with that phone! Crazy things happen when we assume! Right? And someone can be answering the phones badly for a very long time before we realize that something was going on there. Just bad habits and poor training.
Practice Makes Perfect
Practice makes perfect! So, the story goes. And it’s a true story! Because many of our dental office phone calls are similar, we get lots of practice. But practice before you go on stage! And we are certainly on stage at the front desk. It’s a great idea to practice with other team members if you can.
Until It’s Natural
Disregard the discomfort. You will get more comfortable with your practice. No one feels comfortable when they first start to practice anything. Whether it’s playing the violin or riding a skateboard. There’s that feeling you will look or sound ridiculous. And you might! But guess what!! The world keeps on spinning and no one even notices. And if they do, they certainly forget quick enough.
Dental Practice Operational Manual
