Dental Office Phone Calls Categorized

Dental office phone calls come into our practice from patients in just five types.  Think about that for just a moment.  Because once we know this, our phone management has more potential.  And we can even breathe a little easier.   Because we now know what to expect.  And when we know what to expect, we can better prepare. Here’s the list of the 5 types of patient calls we receive each day:

1. New Patient With A Dental Emergency
2. New Patient Who Wants A Hygiene Appointment
3. The Dental Shopper
4. Patient Rescheduling An Appointment
5. Patient With A Financial or Clinical Question

That’s the list in a nutshell!   So, how do we now prepare?  And why do we want to? Because we want to get each and every call right!  Because every phone call matters in our dental office day.  We truly want to provide the patient care we can.  And of course, we want to have the very best possible day we can.  So, to best prepare for our expected calls, we script those calls!

 

Dental Phone Training Bundle

 

Create Your Patients’ Best Dental Experience!

Put my training and expertise to work for you!  Raise your level of patient care and each patient’s absolute love for you as well as the entire team!  I’ve got some powerful tips waiting for you inside my telephone training on-line, self-propelled course.  The Dental Phone Training Bundle includes not just an online course, but the Dental Office Phone Scripts E-book, Telephone Tips E-Book, and even a Dental Office Phone Training Video!

One purchase of this training bundle opens the door for the entire team.  Encourage team members to work through the manageable units individually.  Or even set aside a team meeting time to talk about it together.  And be sure to distribute the phone scripts e-book.  Even write your own.  Once you get these scripts down, you’ll find your dental office phones much more manageable!

 

phone scripts e-book

Dental Office Phone Call Questions

Now I’m going to ask 5 questions about your dental office phone calls?  Are you ready?  Because these are important questions.   Here they are!

1. Is every single phone call within your practice answered promptly?
2. How many rings do you consider “acceptable” ?
3. How do you manage the “Please Hold” phrase and action?
4. Do calls ever roll over to voicemail during business hours?
5. When is your busiest phone time?

Hopefully, you have the answers for each question and took the time to think about them.  And maybe, you’ve thought there is definitely an area where we can improve this.  Or maybe you just don’t really know the answers, but you might like to!  Great!!  Either way, let’s get your dental practice the help you need and your patients deserve!

Dental Office Phone Training Basics

Absolutely everyone on the dental team deserves phone training.  And this is a basic starting point for every member of the team.  Because we just don’t know how anyone is going to answer the phones.  Until they are there.  We can take all of the surprise and/or shock out of this for everyone.  And it doesn’t have to be a long, painful process.  My on-line dental office phone training course can be accessed repeatedly and as many times as you like.

Great dental office phone training for you at a great price!  As with all of my on-line courses, these practical units can be completed on the job.  And download the complementary “Telephone Tips For The Dental Team” too!   But what if you’ve never provided telephone training for your team?  It’s never too late to start!   Make this positive change for your dental practice today.

Dental Office Telephone Training Course Info

Dental Office Phone Calls Outlined

Here are just a few tips to help you keep your ringing phones in check.  We really do well to remember some things as we head into each day.  Our dental office phones are so very important.  These ringing phones definitely deserve our attention.  Our patients are on the other end!

• Take Notes – Have a notepad handy each day.  And be sure to write the week day and the date at the top.  Start fresh each day.
• Make Appointments – That’s the goal.  When patients call with questions or concerns, get them on the schedule & check family members too!
• Smile!  – Patients can hear it. : )
• Train The Entire Team – Although we want the Dental Front Desk Team to answer most calls – everyone must be ready and able!
• Extend FREE Consultations rather than quotes over the phone.
• Automate Whatever Can Be Automated!  Free up those phones wherever you can.

 

Dental Office Phone Calls Made Perfect

One of the best ways to motivate the team is through additional support.  Looking for more help and positive encouragement?  Maybe a course and a download are great, but you want the best for your team!  Sometimes, we have great team members who are just not that polished or comfortable on the phone.  That’s okay.  Practice makes perfect! 

Dental office phone calls can be practiced!  I’ve been through it myself.  Only, my training calls were recorded.  And I would later receive the recording and a grade.  It was hard to listen to myself on a recorded CD.  But it definitely helped me to better manage myself with future calls.

Personalized Phone Training

How does personalized phone training work?  Please email me to schedule a time for us to talk.  We can work out a schedule that best suits your individual team members.  And I encourage you to have each team member work one on one with me.  We’ll practice each of the scripts and situations that we see in the dental practice.