Dental Team Phone Training Tips
Dental team phone training brings our team confidence and integrity. And we certainly need everyone in the dental practice trained to answer our office phones. Because everyone on the team must answer the office phones! There are times throughout our day when additional phone support and coverage is necessary. And then there are days when team members are out of the office. So, we do well to prepare in advance.
Now is a great time to begin or refresh the team’s phone training. Even create a manual to distribute. Schedule a team meeting to review how the office phones are answered. Review some of the most common phone conversations. Create scripts or provide scripts for the team to use. Maybe even role play a little and have some fun with it!
Would you like some new telephone training tools for your toolbox? Great! We all know the importance of great tools in dentistry. And how we also must know how to use the tools we hold in our hands. Otherwise, it’s just a tool. Let’s take a look at what’s available to you here and how you can put it to good use.
My telephone training bundle comes with 2 e-books, an on-line course, and a recorded video presentation. Because we learn through repetition and through variety, I have provided just that. Some of us learn better through audio while others are more visual learners. And then there is the hands-on approach to consider. Take all of these thoughts and tools and adapt them to suit you and your team’s needs.
Dental Team Phone Training Customized
Take what you like and leave the rest. Create your very own phone training manual. Use what I have here as a place to begin. Download the telephone tips and scripts manuals. They may give you even more ideas on how you might like your dental practice phones better managed. Create your very own scripts and tips manuals. Or use what I have for you just as it is.
Discuss with your team what phone conversations are most troubling to them. Create the scripts as a team that you need in addition to what is provided in this bundle. Talk about voicemail and how the office voicemail system is used. Be sure you know what times your office phones need more support. And what’s really happening with your phone management.
Answer Every Call With Excellence
The recorded video presentation explains the how’s and why’s in answering each call with polish. Maybe you are unaware of what you are missing with your phones. But if something is missing in your practice schedules, you might begin here. Dental office phone training is often neglected and even completely ignored. It is often thought everyone knows how to answer the phone well. And that is truly a misunderstanding.
Begin today to create a better dental day! Take the worry and stress out of your practice phone calls. Make sure everyone on the team knows just what to say and how to say it. We do really answer the same questions throughout our dental days. And once we share with our teams how we want those calls and questions answered, everyone can do it! It all begins with “Hello”. And today is a great day to begin!