Unscheduled Dental Hygiene Patients Month by Month
Unscheduled dental hygiene patients is a number to watch. And this is a report the dental practice can run each month. But just be sure to include only active patients. An active hygiene patient has been in the office in the last 18 months for a hygiene visit. Dental patients who have not been seen for hygiene in 18 months are marked as inactive. Be sure to set your report filters to print the report to give you the total number of unscheduled active hygiene patients.
Whatever software system your practice has, find this report. It’s a different report than a continuing care report. The continuing care report generates a list of patients. This is not what we want. What you want to see is just the total number of unscheduled active patients. Then, watch and record this number each month. Compare the totals from month to month. And this helps to give you an overall picture of how effective your practice reactivation system is.
Active Hygiene Patients
Active hygiene patients who do not have a scheduled hygiene appointment is our focus. But we also want to compare that number to our total active patient numbers. It’s helpful to calculate what percentage of our total patient population is unscheduled in hygiene. Ready to take a closer look? (Be sure to grab this FREE Monthly Hygiene Monitor below – and all the other FREE Dental Front Desk Downloads waiting for you in the Dental Front Office Library!)
What percentage of your active patient population are not scheduled for hygiene? Let’s say we have 265 unscheduled active hygiene patients this month. And our total active patient number is 3897. We can get the percentage by dividing 265 by 3897 and then multiply times 100%. And our total percentage is 6.8%. Sometimes, percentages are helpful to monitor like this month to month.
Record Your Unscheduled Dental Hygiene Patients Why
Patient chart notes are a great place to note why a patient is unscheduled. Sometimes we just don’t know. And we might try and try and try again. But our patient chooses not to respond. However, most of the time, we do have some communication. A patient may want to wait for a new insurance policy. Or there may be a family emergency. Perhaps a loss of job or income.
Why’s are just as important as the numbers. Especially as we make the decision to change the patient status. Although I like to set the line at 18 months to inactive a patient, there are exceptions. If a patient’s why tells me they may be able to schedule soon, I hold off on inactivating. And make myself a note to stay in touch with this patient.
How Are Your Hygiene Numbers?
What hygiene numbers do you currently track each month? And where would you like to see improvement? Maybe start with just gathering information. Do you know your active patient numbers? And do you know your inactive patient numbers? What about unscheduled hygiene for active patients? And why are our patients not scheduled for hygiene?
Knowledge is power. We can make better informed decisions when we have the facts. Do we need a more solid hygiene reactivation system? A better schedule template for hygiene? Perhaps confirmations could use a little polish? Or do we need stronger scripts and a plan for our frequent reschedulers?
You’ll find all those tips and tools here. But if you would like additional help sorting out what exactly is going on and just what you need, please be sure to reach out. I’m just an email away!