Greeting Multiple Dental Patients
Greeting multiple dental patients at the same time is what we do at the dental front desk. And it’s a skill to master. Because this is a task we face throughout our dental office day. And a critical piece of what shapes our patient relationships.
So, let’s bring the importance of this task to the entire team. And maybe add this to your next team meeting agenda. Ask the team how patient greetings are going. And if there are any challenges the team can work on to improve this area of the patient experience. After all, this is the second most important patient conversation we have. It’s true!
Multiple Points of Contact
We often experience ringing phones as a new patient approaches the front desk. We also may experience a patient transfer from a treatment room to the front desk during a phone conversation. Or perhaps we already have a patient at the front desk as another approaches. How do we best handle each one of these greetings? And how do we best meet every patient’s needs for a great greeting? All at the same time?
Fortunately, we have many ways to communicate with our patients. Our eyes, our ears, our words and our smiles are our best tools. We may need to wave, nod, hold up a finger or even ask a patient to hold. However, we also want to train the entire team to manage and support our patients and team members well. Remember, we are a team!
Greeting Multiple Dental Patients Better
Greeting multiple dental patients as a team improves with discussion. So, this week, we take a look at the Dental Customer Service Systems Course. This online course is a strong way to begin the conversation with your dental office team members. Print individual units and use as starting point in weekly team meetings or a morning huddle reminder.
Multi-Tasking: The Dental Front Desk Octopus is the unit we reference this week. And as we work our way through the year, week by week, I invite you to purchase a Membership and join us.
For readers with a Dental Front Office Membership, you may need to log in to view the remainder of this article. The following material is taken directly from the Dental Customer Service Systems On-Line Course. We continue to work through the Dental Administrative Training Checklist using the resources listed. And we will look at one new system each month. And reference an training resource within that system each week.