Dental Front Desk Thursdays Outlined
Dental front desk Thursdays are hygiene reactivation days for me. This is my time to call unscheduled hygiene patients. And perhaps send a personalized email, text, or postcard. Especially for those patients I have been unable to reach by phone. But I customize my outreach patient by patient. Because every patient has a preferred method of contact. And every patient leads a different life.
So, this is where it helps to really get to know each patient a bit. And to develop a relationship with patients that encourages them to return my calls. Or to respond to an email they have received from me. Especially for those who are busy with work, family, and other social engagements! I work to create a friendly, fun, and engaging relationship with every patient in the practice.
However, my monthly routine is consistent. And I follow the same schedule each month. Although each week a different group of patients is my focus. And my means of contact varies from patient to patient. Here is the schedule for hygiene reactivation outreach:
- First Week of Each Month : Unscheduled Hygiene Patients Due That Month
- Second Week of Each Month: Unscheduled Hygiene Patients Over 30 Days Due
- Third Week of Each Month: Unscheduled Hygiene Patients Over 60 Days Due
- Fourth Week of Each Month: Unscheduled Hygiene Patients Over 90 Days Due
Some unscheduled hygiene patients prefer to receive a call or card when they are due. And prefer not to preschedule their hygiene visits. Their schedules are too unpredictable. So, this is a great way to keep up with who is due. This method also helps with keeping the database clean of inactive hygiene patients. We may discover a patient has moved unexpectedly or has had other life changes. And we can inactivate the patient account accordingly.
Dental Front Desk Thursdays by Design
Many dental practices are closed on Friday. Does that present a problem for a Thursday outreach? Not for me! Because I run my unscheduled hygiene patient list early on Thursdays. And I make my calls and send emails early in the day. Any mail outreach takes some time anyway. And many patients already received text reminders they are do already! Automating hygiene reactivation is a huge time saver!
Lighthouse 360 is my preferred system of outreach. This company allows the practice to choose the patient’s preferred mode of contact. Or to turn off text, email, phone calls by patient as well. And this decreased substantially the number of patients who require an actual phone call by me. Most patients prefer an automated text message today. But for those who don’t, I know at a glance to call them!
How To Begin?
Where do you begin if you have never systematically worked unscheduled hygiene? Start right where you are in the month. If you are reading this at the last week of the month, print your over 90 day list of unscheduled hygiene patients. I’m guessing it’s a big list. But don’t let that scare you. Begin to reach out to your patients in this list. You may already know why some are unscheduled. Or perhaps you can see that some patients require inactivation.
If your hygiene schedules need a little TLC, consider my hygiene schedule management bundle. You’ll find some great tools, tips, and tricks of the trade at a great price! And, please take a look at Lighthouse 360 to help you. Combine the hygiene bundle with this powerful automation and watch how your dental office day improves! Your team and your patients will thank you!