Dental Front Office Multitasking & Burnout
Dental Front Office Multitasking is a cause for burnout. Even the best of the best is prone to this. But in a fast-paced dental practice, what do we do? How can we prevent valuable team members from burnout? And how can we rally to show support and promote emotional health and well-being? Because we have busy lives and bustling dental practices! The truth is, the busier we become, the more organization is required.
Define Roles & Expectations
The team leader must communicate clearly each team member’s role in the practice. And each team member is assigned the lead position over specific tasks. Other team members may help and should. But the lead team member carries the responsibility to ask for help when necessary. Or to communicate the need to re-evaluate job assignments. But this must also be conveyed to each team member. And open communication is absolutely critical.
This is especially challenging in small practices. We have those moments of chaos that pop up in our day. Times when there is too much going on all at the same time. The phones all ring at once. The new patient arrives late and got lost along the way. Our hygiene patients need to schedule restorative care. And our restorative patient needs to check out and pay for their treatment. And lab cases are here for delivery too!
Dental Front Office Multitasking & Customer Service
Training, systems, and experience help team members prioritize well. Our customer service improves and everyone has a better dental day! Patients enjoy the practice and the team more! And the team enjoys each other and the patients too. The tasks no longer consumer all our energy. And we are better equipped to pour our energy into relationships and communication. It’s truly a win – win for everyone!
How do we go from multitasking to better tasking? Because we all want better dental days! It takes some time and discipline, but it’s attainable!