Dental Front Office Multitasking & Burnout
Dental Front Office Multitasking is a cause for burnout. Even the best of the best is prone to this. But in a fast-paced dental practice, what do we do? How can we prevent valuable team members from burnout? And how can we rally to show support and promote emotional health and well-being? Because we have busy lives and bustling dental practices! The truth is, the busier we become, the more organization is required.
Begin with solid training tools. And then provide opportunity to expand on those tools. For example, my Dental Front Office Membership! This membership holds tremendous value and information. But it’s totally useless unless one implements these steps. So, my membership includes monthly Zoom chats! That’s right – 30 minutes each month is part of the membership here! This is available to the team leader, individual team members, or the entire group at once!
Define Roles & Expectations
The team leader must communicate clearly each team member’s role in the practice. And each team member is assigned the lead position over specific tasks. Other team members may help and should. But the lead team member carries the responsibility to ask for help when necessary. Or to communicate the need to re-evaluate job assignments. But this must also be conveyed to each team member. And open communication is absolutely critical.
This is especially challenging in small practices. We have those moments of chaos that pop up in our day. Times when there is too much going on all at the same time. The phones all ring at once. The new patient arrives late and got lost along the way. Our hygiene patients need to schedule restorative care. And our restorative patient needs to check out and pay for their treatment. And lab cases are here for delivery too!
Dental Front Office Multitasking & Customer Service
Training, systems, and experience help team members prioritize well. Our customer service improves and everyone has a better dental day! Patients enjoy the practice and the team more! And the team enjoys each other and the patients too. The tasks no longer consumer all our energy. And we are better equipped to pour our energy into relationships and communication. It’s truly a win – win for everyone!
How do we go from multitasking to better tasking? Because we all want better dental days! It takes some time and discipline, but it’s attainable! Join me here. Begin working materials one step at a time. There’s a checklist for you to consider following within your membership materials. And I’m just a click away, if you would like to work through anything with a partner!
Accountability is Everything
Perhaps you’ve taken that first step and purchased the Dental Front Office Membership. Smart move! You’ve got some tools to use. But now, you just need someone to help you pull those tools out and put them to work for you. And that’s where I can help you even more. And at a fraction of the cost you may see from dental practice coaches and consultants. Why? I understand that question! And how?
The answer is simple. I am a retired dental professional who chooses to share what I know with a limited group each month. Because I enjoy this. And, I do not pay a team of support people. Nor do I rent a business space. So, I’m coming from a different place. However, I offer you tremendous value and opportunity today. And I look forward to working with you soon! Let’s put an end to that burnout and multitasking and do some better tasking together!