Dental Customer Service Training With Top 3 Considerations
Dental customer service training for me begins with three top considerations. These considerations are:
dental patient check-in
Dental Patient Check-In
Greet patients warmly by standing whenever possible as patients enter the reception area.
Smile and say hello. Introduce yourself and ask each guest how you can help them today.
Invite patients to please make themselves comfortable for a moment.
Dental Patient Transitions Within the Office
Greet patients by name as they return to the front office area post-treatment.
When possible, stand to greet.
Smile : )
Review treatment performed and collect payment. Ask patient if would like a receipt. Advise patient claim will now be sent to insurance if insured.
Continue to add details of how to manage your particular office procedures here.
Discuss needed treatment, cost and schedule.
Dental Customer Service Training Our "Good-bye"
Here is our most important patient interaction. This is true because patients remember how we make them feel. More than anything else we might do with our patients, they remember how we make them feel.
Once patient financial transactions and scheduling are complete, thank patient by name, and thank patient for choosing us to care for their dental needs.
Dental Customer Service Training: Authentic & Sincere
Encourage patient to please call you personally with anything that comes up for them relating to their experience in the office today or concerning their next appointment.
Let patient know you look forward to seeing them in the office next time too.