Learn Dental Office Collections Here
Learn dental office collections with tools available here. And add collections and accounts receivable training to your dental office manuals. Unless we collect payment for what we do, it’s all loss. Ideally, we must collect payment at the time of service. I’m a huge fan of pre-payment as well. As I would much rather send a refund check than a statement to a patient. Not only does it feel better, but it’s received better as well.
This is our final post in the operations manual discussion. The idea is to create your very own training materials. Start small and continue to add to your manuals each week. You may want to add to sections as an issue comes up. But that is a bit reactive. As much as humanly possible, it’s nice to be proactive. Perhaps visit one section of your manual each week. Set aside a day and time to work on the manual. Even an hour a week is something. We can accomplish much in an uninterrupted hour.
Three Hot Topics
Our three top concerns with receivables is where we begin today. Now, these are only my top three picks. You certainly may have other considerations. And please, customize what you feel is most important to you and your practice. As I always encourage, take what you like, and leave the rest.
But I consider calculating dental benefits, patient billing, and claim tracking key elements to success. Naturally, to achieve a collection rate of 100%, we must be 100% accurate in every area of our receivables. But let’s begin with some baby steps to get you there. And yes, your collection rate is absolutely a reflection of your dental practice efficiency – 100%!
Learn Dental Office Collections: Benefit Calculations
Dental office team members struggle with benefit calculations. Which is why I created my online course to help you and your team. There is so much to know about insurance benefits. Terminology and fundamental insurance lingo and language are necessary. How can you create a manual that helps your team with this?
Inside my Dental Collections Training Bundle is an online course in calculating dental benefits. There are even examples within the course. Copy and paste the course materials or print them to place in a binder. Modify the materials to suit your practice needs. But it’s a fabulous tool to help you know your team is on the right track.
The Dental Insurance Training Video is a download too! You can certainly use it as is, and maybe create your own. Modify and make something your practice has in place for new team members. We never really know when we are going to need to quickly bring someone in and get them on track. But we want to be prepared when it does.
Patient Statements & Claim Follow-Up
For those of you who follow this blog, my apologies. But it’s definitely worth repeating. Patient statements sent out consistently generate more consistent revenue. It’s the law of cause and effect. It truly is that simple. Which is why I promote daily patient billing statements. Yes, the idea is to calculate accurately to reduce patient statements in the first place. But there are times when a statement is necessary. My Dental Accounts Receivable Made Simple e-book (in this bundle) focuses on patient account management and billing.
Insurance claim tracking and follow-up are next on my list of essentials. This is where my Weekly Management Systems and online course – Dental Office Collection Practices – will guide you. These tools are here for you in the Dental Collections Training Bundle. Download, copy, paste, print, and put these tools to use! In fact, you’ll find everything you need here to not only create your own training and operations manuals. But to see your practice reach any goal you set for yourselves.
However, should you find you would like some additional support, I’m here for you. And I’m just an email away! Please feel free to reach out and we can chat about some coaching and training options for you and/or your team today.