Dental Office Holiday Recovery Plan
Dental office holiday recovery takes a little time. And perhaps a few deep breaths when no one is looking! But have faith, that like all things, this too shall pass. And before you can bat an eye, you’ll be right back on track. However, there are a few things that might make the first days back in the office a bit smoother.
How we leave the office before a holiday break is a key consideration. And I’m partial to leaving everything in a neat and orderly fashion. Then, combine organization with my Weekly Management Systems to keep your practice on track. Focus on customer service and team interactions, phones and schedules first.
Greet Everyone With a Smile
Enjoy your day back with the team. Have some fun. Yes, there is some work to do. But who says we can’t enjoy our work? And here’s a fun little tip. Compliment team members in front of patients. Say nice things about team members to patients. Speak highly of the dentist, hygienist, and assistants often. Be sincere and supportive. Patients want to be where people are kind and appreciative.
Dental Office Holiday Recovery With Customer Service Extraordinaire
Regardless of the work before us, our people skills and interactions are of the utmost importance. For without people, we would have no patients and no team. So, we want to prioritize well. And create the dental office day we truly desire. It’s all within our power. Our thoughts, words, and actions make it so.
Dental Office Holiday Recovery Schedule
Respond to phone messages and manage the day’s schedule before you. There will be a higher volume of incoming phone calls. But the right tools and planning bring success. Additional phone support is a consideration for the morning following a holiday break. Emergency patient phone calls and schedule changes are inevitable. Who do you have on the team that could help with the phones for a few hours? And are they well trained?
Appointment confirmations and short notice reschedules are also on the menu. Of that we can be sure. This is where technology is a time saver! With the right technology at work, we conserve manpower for those things only people can do. I invite you to take a look at a technology that can confirm appointments, offer appointments, and help with patient registration as well.
Dental Office Holiday Recovery and Beyond
Not sure where to begin with customer service training? I’ve got you! Jump into my on-line Dental Customer Service Systems Course today. Complete with slide presentations and downloads.
You can even copy and paste these materials into your very own on-line training manual. Ask me how!