Improving Dental Patient Reviews with Intent
Improving dental patient reviews requires mindfulness. When a patient is less than happy with the practice, there is room to improve. There is something more to learn. And it’s totally up to us what we do. We can rationalize and justify and explain all we want. But it doesn’t change a negative or less than glowing patient review.
So, the first step is to objectively respond. “What can I learn from this?” is a fabulous place to start. “What is my take-away?” and “How can I help this to not repeat itself?” are just a few more thoughts to think. Then, we can move into a more positive course of action.
Simple Acts of Kindness
Simple acts of kindness speak volumes to our team and our patients. Politeness, courtesy, and listening are basic skills to implement in our day. Professionalism and authenticity can work in the same office and within the same team. Often, we see one without the other. A team might be extremely authentic but lack professionalism. And another dental office team might function with high professionalism but feel like a team of robots.
Keep it real and make it shine! Because that is something our patients truly seek. Dental patients must feel safe, heard, cared for, and appreciated. It’s something we all need as human beings. And somehow, in our wonderful world of dentistry, we often miss the mark. How do I know? Take a look online at dental practice reviews. And consider how many patients call your practice because they are unhappy with their last?
Improving Dental Patient Reviews with Training
Dental office administrative training is a missing element in patient satisfaction. And we want more than patient satisfaction. Our dental practices want our patients to rave about their dentist! Create waiting lists of patients who jump at the chance to catch an open appointment with our team! Because we are the absolute best at what we do. And not just the dentistry piece of the practice. Our administrative systems are flawless as well!
Do it yourself or bring me along for the ride! I’m here for you and welcome the opportunity to help take your team to your target goals. Improving dental patient reviews, dental practice growth and expansion, or even consistent numbers are yours for the taking. There are many roads to take you there. And you can take as long as you like. Why not begin today and get right to work?
Bundle & Save
Various training bundles available here save you money. Focus on one system at a time, one defined goal at a time. Take on too much and create only chaos and confusion. Smarter goals bring smoother results. Set a specific goal. Make your goal measurable. Act as if you and the team have already achieved that goal. (That’s the tough part and the most important!) Be sure the goal is realistic. And finally, set a time limit on when the goal is to be reached.
A courtesy of 50% off is extended for one-on-one coaching sessions with any purchase here. Not sure which product is the right fit for you, let’s schedule a complimentary video chat. I’m here for you and just an email away.