Writing Dental Phone Scripts for Your Team
Writing dental phone scripts specifically for your team is step one in superior phone management. Because most of our patients come to us through our phones, we must get this right. And many of our daily reschedules come through the phone lines too. So, with just those two examples you can see the reason to begin to write your scripts. Yet, the vision is bigger than the script. The vision is to implant the practice philosophy into the entire team through scripts.
It’s also important to point out that it’s best to begin with one script at a time. The dental office does well to pick one phone greeting to script and practice first. Yes, practice is a key point in making the script stick. And role play during a team meeting is a fabulous idea. Use your weekly team meeting time to write a script and role play.
Writing Dental Phone Scripts with Greeting First
Begin with a phone greeting script. This is a script that the entire team implements. And yes, everyone may have their own flair, but the basic script is the same. Remember, this script brands the practice. And callers identify the practice by their phone management. This includes tone and word choices. If the team member sounds stressed or unsure, this becomes the practice representation.
It’s far more important to have a script than the word choice. Customer service training with any 5-star resort teaches the idea of scripts. And understand that the business philosophy is embedded within the team through scripts. So, let’s help equip your dental team today with your business mission and philosophy through scripts.
Writing Dental Phone Scripts Guide
My Dental Office Phone Scripts E-Book is a great guide. Put this book to use for you and your team. Work from your greeting to your good-bye. Because we repeat many of the same patient conversations throughout our business day. And from day to day, it really is the same.
Equip the team to better manage reschedules and more! And again, a team meeting is a fabulous forum to invite team input. Ask the team what phone conversations they struggle with. Or perhaps investigate what phone conversations and questions the team receives in general. This is a wonderful team-building exercise.
Teach the Team to Listen
Writing dental phone scripts is a huge help in teaching the team to listen to patients. Because when the team feels confident in knowing what to say, they can better listen. And every dental practice is so different. And with varying philosophies. So, we do well to remember that all new team members require phone training.
Resist the temptation to put brand new team members on the phones right away. This is so often the case. And I understand why. Those phones are so important. And we might think it’s a great place to learn things. Yet, the opposite is true. We do well to take the time to educate and prepare new team members before handing over our very precious office phones. And to treat them and our newest addition with the respect and care everyone deserves.
Customize my Materials to Suit You
My training materials can be used as is. Or you may want to convert these telephone training resources into a guide that best suits you and your team. Remember, role play is a key piece of really bringing your phone training to life. Have some fun with it. Work with each other. Provide positive feedback and encouragement.
