Writing Dental Phone Scripts for Your Team
Writing dental phone scripts specifically for your team is step one in superior phone management. Because most of our patients come to us through our phones, we must get this right. And many of our daily reschedules come through the phone lines too. So, with just those two examples you can see the reason to begin to write your scripts. Yet, the vision is bigger than the script. The vision is to implant the practice philosophy into the entire team through scripts.
One Script at a Time
It’s also important to point out that it’s best to begin with one script at a time. The dental office does well to pick one phone greeting to script and practice first. Yes, practice is a key point in making the script stick. And role play during a team meeting is a fabulous idea. Use your weekly team meeting time to write a script and role play.
Write Your Greeting First
Begin with a phone greeting script. This is a script that the entire team implements. And yes, everyone may have their own flair, but the basic script is the same. Remember, this script brands the practice. And callers identify the practice by their phone management. This includes tone and word choices. If the team member sounds stressed or unsure, this becomes the practice representation.
Writing Dental Phone Scripts is Important
It’s far more important to have a script than the word choice. Customer service training with any 5-star resort teaches the idea of scripts. And understand that the business philosophy is embedded within the team through scripts. So, let’s help equip your dental team today with your business mission and philosophy through scripts.
I've Got You!
My Dental Office Phone Scripts E-Book is a great guide. Put this book to use for you and your team. Work from your greeting to your good-bye.
Because we repeat many of the same patient conversations throughout our business day. And from day to day, it really is the same. I’ve included the most common patient phone conversations we have in this e-book!
Writing Dental Phone Scripts is a Team Project
Equip the team to better manage reschedules and more! And again, a team meeting is a fabulous forum to invite team input. Ask the team what phone conversations they struggle with. Or perhaps investigate what phone conversations and questions the team receives in general. This is a wonderful team-building exercise.