Effective Dental Phone Training Now!
Effective dental phone training produces immediate positive results. What kind of results, you ask? More new patients every day, for starters! And higher production numbers, too! So, be sure your team knows where to put those new patients. Both emergency and non-urgent care!
Because the team now gets it! The team now knows how to best greet each and every caller. And new patient calls are identified well. Customer service and patient experience improves greatly! It’s truly that simple. Effective dental phone training is simple!
Effective Dental Phone Training Raises Awareness
Through audio, video, reading and repetition, we learn. We learn a better way to greet our patients. The team now has the tools to manage reschedules. And the urgency to answer every call quickly and professionally.
What does your dental phone training system include? Is it time to raise your team’s awareness and skill set? Because we can grow some complacency. And then we wonder why? Why are we stuck in this rut? Why can’t we grow? Well, we can! We change when we make a change!
Why Phone Training?
How else does a professional become a professional? But through targeted education and training. And who better to lead and train your administrative professionals than one who has been there for 30 years?
I’m going out on a limb here, I know! But dental administrative training is likely not your area of expertise. You know dentistry. But do you know the best practices of dental administration? Here is where I can truly help you!
You have options. And I encourage you to find the right fit for you. I do have the tools your team needs here to jump into better phone management right away!
Check out my phone training tools today. There are two e-books, a printable course, and a Power Point slide presentation with audio. And in just a couple of hours, your team is ready to run with their new skill set!
You'll Be Glad You Did!
Know you’ve given your best. No more wondering how each call is answered. You know what’s happening. The instruction and examples are in-house. Train anyone and everyone on the team. Move on to bigger and better things!
Customer service course is the key! Although patients are not always right, every patient deserves to be treated right. And what that looks like may vary from one team member to another. Don’t make space for that. Close that gap immediately! Because patients remember the way we make them feel above all else.
Effective Dental Phone Training is Yours
Do your team members love to answer the phone? Or is there some hesitation? Because your patients sense and feel whatever your team feels as well! Tone and body language communicate much more than our words do. And we know how important words are!
Create an office culture where ringing phones are welcome! When we want our phones to ring, they do. Believe me! When patients want to be where you are, they find you! And will go the distance to have their dentistry performed by no one else. So, let’s get you there!
If you do no other administrative or team training, phone training improves your world. Because most dental practices don’t institute a phone training system at all. So, this alone sets you above the crowd. And helps to create a sense of unity within the practice and team.
The team wants to know how to represent you to patients and the community. They just need the information. And wait for you to provide them the tools they need. Let’s do that for our team, our community, and our practice now.