Dental Phone Training Tools For You
Dental phone training tools should represent you and your practice well. And I extend that opportunity to you here through a variety of resources.
Download videos and e-books. Work through on-line course materials. Even customize a full operational manual on-line or as a download too!
Phone Greetings Video
This Dental Phone Greetings Video is a great tutorial in how to use and monitor our tone in patient conversations. Which is even more important than the words we choose.
Our patient greeting is the second most important part of each patient conversation. (Do you know the first?) And lays the foundation for patient trust, treatment acceptance, and referrals.
Dental Phone Training Tools Build Our Brand
Train the entire team to manage tone well. As this brands our practice. And creates our reputation within the community. Keep it light. The training tone, that is. Because we do reap what we sow.
Download and use this video as is. Or create training videos of your own. Use this Power Point slide presentation as a guide.
Even add videos like this to your very own on-line training manual!
E-Books and On-Line Course
Dental Office Phone Tips & Practical Applications is a great e-book to start the team with here. Cover all bases. Explain why foods and phones just don’t mix well. And how to truly answer that ringing machine like a pro.
Boost team confidence and patient compliance!
My Phone Scripts e-book covers all of our most common patient conversations. I include my verbiage and what I find most helpful. Customize these scripts to suit your purpose and practice needs. Insure your team knows just what to say under pressure!
Dental Phone Training Tools in a Course
Then, there’s an on-line course to help with additional phone challenges. Like, how to manage our “please hold” with polish. As well as our office voicemail management and when to use this feature.
New patient calls are a big consideration. And deserve clear instruction. What do we need to ask? Is there information we don’t need? Do we use an intake form? Or do patients register through a technology we use?
Our Most Important Patient Conversation
Did you guess it? That most important part of every patient conversation and interaction? It’s our “good-bye”. And I include this in the phone training materials here as well.
Because our patients remember the way we make them feel. More than anything that we do. That is what they remember.
What do your patients remember about their phone conversations with your team? This is what they carry with them into the community. Into their family conversations. And as they talk with their friends on social media!