Let's Begin Together!

Let’s begin now. To create the dental office day, you truly desire. With the Dental Administrative E-Book Bundle! Why here? Because this training bundle comes to you in PDF format at an amazing price! There is 30 years of dental practice management experience, education, and expertise packed inside.

Use these e-books, guides, manuals, and workbooks to begin to make adjustments in your practice immediately. Distribute materials and create team meetings surrounding each individual system. Unify and create the team spirit you truly desire. And watch your patient base expand with excitement! As your patients begin to truly love going to the dentist. And promote you loudly to all their family and friends.

Take a Closer Look!

A closer look at this e-book bundle will convince you of its tremendous value! From customer service considerations to collections, you’ll love the detailed instructions and ideas. Phone scripts and verbiage, body language, and tone! It’s all here.

Get the skills down that empower the entire team! And begin to focus more on your team and patient interactions. Because that is where the true magic happens.

Begin Here! Begin Now!

Dental Administrative eBook Bundle to boost dental administrative training

The Dental Administrative E-Book Bundle is a great beginning. Download and distribute these e-books to your team. Or use them to create your very own training manuals for your team! This bundle holds a wealth of information for you and your team:

Dental Office Reception Manual
Phone Tips & Practical Application
Phone Scripts
Hygiene Coordinator’s Manual
Hygiene Schedule Management
Advanced Block Scheduling Guide
Dental Restorative Schedules
Accounts Receivable Made Simple
Weekly Management Systems Workbook
Dental Patient Chart Notes
Dental Office Reception Manual
Managing Out-of-Network Dental Patients
Better Dental Financial Presentations

Dental Front Desk Manual is a Google Drive File to access with the purchase of the e-book bundle

My Dental Administrative E-Book Bundle contains the Dental Front Desk Manual. This holds all my course materials in PDF format.

“How can I know your philosophy?” This is a question I often receive by email. You’ll find it all here! And my philosophy works well in practices all over the world!

Customer service and calculating dental benefits, in addition to hygiene, restorative, and phone course lectures in PDF.

Take A Closer Look at the Dental Administrative E-Book Bundle

And Power Up Your Practice

Dental Office Weekly Management Systems e-book is a great guide for the dental front office team

Weekly Management Systems Workbook

Reorganize & Restructure!

Dental Office Weekly Management E-Book walks the dental office team through a series of administrative tasks based on a four-day work week. Work through this e-book for the entire month with different special assignments each day. Special assignments include patient aging reports, unpaid insurance claims, and hygiene reactivation.

Dental Office Reception Manual

A 22-page download

Dental Office Reception Manual is an important read for everyone on the dental team. Because we all meet, greet, and receive patients every day. And this is a skill we seek to use to help our patients in so many ways. We ask much of our dental patients. We seek our patients’ trust. Patient compliance and referrals grow with better patient reception.

Dental Office Reception Manual

Center Stage
Reception Desk & Workstations
Greeting in Person
Walk-In Emergency
Walk-In Salesperson
Office Phones
Upset Patients
Late Patients
Clinicians Running Behind
New Patient Calls
Transfer of Records
Premedication
Check-in & Check-Out
Making Appointments
Basic Dental Abbreviations & Terminology
Dental Specialists & Referrals

Dental Office Phone Scripts

Dental Office Phone Scripts take the worry out of our phone conversations. So many of our dental office and patient conversations are very similar. And because our phone greeting brands us, it’s a critical script. Take this Phone Scripts E-Book and put it to good use in your dental practice today! Create the scripts you want your team to use and train the entire team to manage your phones well!

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

Your Hello
The Price Shopper Call
New Patient Calls
Short Notice Reschedules
A Toothache Call with Patient Balance
Confirmation Calls
“Do You Take My Insurance?”
Calling Unscheduled Hygiene Patients
Overdue Account Balance Calls
Voicemail Messages To Record
Your All-Important Goodbye

Dental Office Phone Tips is a practical guide to help with phone basics and management

Phone Tips & Practical Application

Dental Office Telephone Help for You!

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the workforce. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to everyday phone use.”

Hygiene Schedule Management

Dental Office Hygiene Schedules Can Be Extremely Fluid. It is possible to create stability and see your dental hygiene schedules flourish!

The dental hygiene schedule is the blood of the dental practice, producing about 80% of the restorative schedule each day. And many practices feel a sense of helplessness or just being stuck in their hygiene program and schedules. Let’s fix that for you today!

chapters include:

Scheduling an Appointment

What is Your Reschedule Policy

How to Handle Short Notice Reschedules

Short Notice Call List

Appointment Confirmation

What Should Your Schedule Look Like?

Hygiene Reactivation

Restorative Schedule Management

Consistency

A PDF download to help you with the basics you need to maintain your daily restorative schedule.

And a fabulous training tool for new team members to read through quickly to gain some insight into the key elements of dental office scheduling specifically within the production schedule.

Dental Restorative Schedule Management comes with its own daily challenges. Challenges such as what can we do to better confirm out appointments? What should we do when a patient is running behind or even our dentist? And do we know when that lab case is due in the office?

Accounts Receivable Made Simple

Improve Dental Office Collections

Improve Dental Office Collections with better patient account management! The Dental Accounts Receivable Made Simple E-Book focuses solely on patient balances and collection of patient balances. As well as a phone script to ask for payment, collection letters, patient credit balances, and reports to run and track.

Use this guide to help your practice implement daily patient statements and routinely printing patient credit balance reports. Daily patient statements and monthly credit balance review are key! This guide walks you through how to set up daily patient statements. Which keeps money consistently showing up at your door.

Dental Block Scheduling Guide is a downloadable pdf for the dentist and their team to help build their daily schedule

Service Specification

The Dental Block Scheduling Guide Solution

Every hour in the dental practice is much more productive with a customized template. Stress levels are significantly reduced as the team knows just how and where to schedule procedures.

You might even recognize the need for an associate dentist or more hygiene time. Or just the opposite. Awareness and informed decisions make all the difference in this important foundational piece of dental practice management.

The Dental Block Scheduling Guide also provides examples of a dental hygiene schedule and a dental restorative schedule.

Consider bringing the team together for an afternoon team building exercise. And create your ideal daily schedules together. This guide walks you how to lead the team through the process. And what you’ll need to do to prepare to execute the plan.

Hygiene Coordinator's Manual

No More Open Hygiene Time!

The role of the Dental Hygiene Coordinator is to enhance the patient experience through relationship building, education, and interaction. This downloadable PDF is a basic guide and manual to support the Dental Hygiene Coordinator in that role. Build patient relationships that keep your patients coming back and referring other patients. Learn basic terminology, codes, and processes quickly. Like how to manage reschedules and create a short notice call list that works well!

What Does a Hygiene Coordinator Do?

Different Types of “Cleanings”

Periodontal Charts & Measurements

Dental X-rays

Dental Insurance & Hygiene Procedures

New Patient Info

Dental Insurance & Hygiene Codes

Insurance Claims for Hygiene Codes

Continuing Care Settings

Patient Conversations

Monthly Numbers

Better Dental Financial Presentations

What’s More Important Than Our Words?

This download provides the dental team with some invaluable tips to help improve boost confidence with treatment presentation. Through a little understanding of our body language, tone, and words, we can better communicate with our dental patients daily.

15 Seconds
First Impressions – First Phone Calls
Greeting Patients
Body Language
The Eyes Have It!
Smile : )
Tone *
How We Say The Words We Say
Volume
Clarity
Speed
Pause
Emotion
What Do We Say?
Some Scripting
Patient Hand-Offs
The Presentation
The Power of Pre-Payment Plans
Positive Words

Dental Patients Out-of-Network is a book designed to help treat patients who are out of network

Out-of-Network Dental Patients

“Do you take my insurance?” “Are you in my network?”

Patients ask these questions daily! How we answer their questions and manage their care determines their response to us. We want our patients to receive their dental care with us. This download guides your team in how to provide the answers and the service that keeps your patients right by your side regardless of their dental insurance!

Dental Patient Chart Notes

What’s in a Patient Chart Note?

Dental Office Chart Notes E-Book is a 9 page, easy to follow instructional download for team training and discussion. It’s a fabulous introduction to chart notes for new team members. Both in administrative and clinical roles. And also helps the team when creating unity and conformity in chart note creation or template design.

Dental Front Desk Manual

96 – pages

Customer service – Phones – Hygiene – Restorative – Collections

A fabulous guide to master dental administration. And contains all my course materials in PDF format.

Dental Front Desk Manual is a Google Drive file. This is a large file. And includes Customer Service, Phone Management, Hygiene Schedule Management, Meeting Production Goals, Dental Insurance and Collections relating to Dental Insurance Issues – (downgrades, benefit verification, dual dental insurance).

The link to this Google Drive File is a download within your purchase.

Buy Now!

Where Do We Begin?

How Do We Begin?

Let's Begin Together!

Take a Closer Look!

Take A Closer Look at the Dental Administrative E-Book Bundle

Weekly Management Systems Workbook

Reorganize & Restructure!

Dental Office Reception Manual

A 22-page download

Dental Office Reception Manual

Table of Contents

Dental Office Phone Scripts

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

Your Hello

The Price Shopper Call

New Patient Calls

Short Notice Reschedules

A Toothache Call with Patient Balance

Confirmation Calls

“Do You Take My Insurance?”

Calling Unscheduled Hygiene Patients

Overdue Account Balance Calls

Voicemail Messages To Record

Your All-Important Goodbye

Phone Tips & Practical Application

Dental Office Telephone Help for You!

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the workforce. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to everyday phone use.”

Hygiene Schedule Management

Dental Office Hygiene Schedules Can Be Extremely Fluid. It is possible to create stability and see your dental hygiene schedules flourish!

The dental hygiene schedule is the blood of the dental practice, producing about 80% of the restorative schedule each day. And many practices feel a sense of helplessness or just being stuck in their hygiene program and schedules. Let’s fix that for you today!

chapters include:

Scheduling an Appointment

What is Your Reschedule Policy

How to Handle Short Notice Reschedules

Short Notice Call List

Appointment Confirmation

What Should Your Schedule Look Like?

Hygiene Reactivation

Restorative Schedule Management

Consistency

A PDF download to help you with the basics you need to maintain your daily restorative schedule.

And a fabulous training tool for new team members to read through quickly to gain some insight into the key elements of dental office scheduling specifically within the production schedule.

Dental Restorative Schedule Management comes with its own daily challenges. Challenges such as what can we do to better confirm out appointments? What should we do when a patient is running behind or even our dentist? And do we know when that lab case is due in the office?

Accounts Receivable Made Simple

Improve Dental Office Collections

Service Specification

The Dental Block Scheduling Guide Solution

Every hour in the dental practice is much more productive with a customized template. Stress levels are significantly reduced as the team knows just how and where to schedule procedures.

You might even recognize the need for an associate dentist or more hygiene time. Or just the opposite. Awareness and informed decisions make all the difference in this important foundational piece of dental practice management.

The Dental Block Scheduling Guide also provides examples of a dental hygiene schedule and a dental restorative schedule.

Consider bringing the team together for an afternoon team building exercise. And create your ideal daily schedules together. This guide walks you how to lead the team through the process. And what you’ll need to do to prepare to execute the plan.

Hygiene Coordinator's Manual

No More Open Hygiene Time!

What Does a Hygiene Coordinator Do?

Different Types of “Cleanings”

Periodontal Charts & Measurements

Dental X-rays

Dental Insurance & Hygiene Procedures

New Patient Info

Dental Insurance & Hygiene Codes

Insurance Claims for Hygiene Codes

Continuing Care Settings

Patient Conversations

Monthly Numbers

Better Dental Financial Presentations

What’s More Important Than Our Words?

This download provides the dental team with some invaluable tips to help improve boost confidence with treatment presentation. Through a little understanding of our body language, tone, and words, we can better communicate with our dental patients daily.

Out-of-Network Dental Patients

“Do you take my insurance?” “Are you in my network?”

Dental Patient Chart Notes

What’s in a Patient Chart Note?

Dental Front Desk Manual

96 – pages

Customer service – Phones – Hygiene – Restorative – Collections

A fabulous guide to master dental administration. And contains all my course materials in PDF format.

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