How do patients prefer to be contacted for appointment confirmation or schedule changes?  We gather home phone numbers, cell phone numbers, work numbers, and email addresses. 

Everyone has a different preference and their own way of doing what they do. Respect and honor the differences in people and ask how each patient would prefer to be contacted for appointment confirmations and any schedule changes.

Consistent Dental Hygiene Schedules Require We Know How to Best Reach Our Patients

Always have 2 points of contact for your patient: It is best to have 2 preferred methods of contact for your patient and let them direct you. 

The first primary method of contact is where the patient can most likely be reached during the business day. 

Secondly, we have a backup plan.  Text, phone, and email options.   

Which of our patients can be moved forward to fill an open appointment that might have happened on short notice?

Wouldn’t it be nice to not feel panic when a hygiene appointment opens up at the last-minute?  It happens.  Cars break down unexpectedly.  Work schedules change without warning.  People get sick and so do their pets. 

Consistent Dental Hygiene Schedules

Require Us to Know Things

Knowing which patients live or work near the office, have a flexible schedule, or no insurance limitations on frequency brings possibilities!  As we are talking with patients and getting to know them, it is great to store some information in your brain about their schedules where they are actually located. 

This is extremely helpful information when unexpected schedule changes occur.  A quick glance ahead at scheduled hygiene appointments, might open up some ideas on who could be called and moved forward with a moment’s notice!