Dental Customer Service Systems

May 29, 2019

Dental Customer Service Systems

Systems are so important for a successful business. Even in the business of dentistry, systems are key.

Our dental patients have choices. And our patients will choose the practice where they feel valued.

A solid customer service system practiced by the dental team, provides consistent superior patient care.

The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.

This course is meant specifically for the dental front office but can certainly be helpful to the entire dental team.

Module 1	Introduction
Unit 1	Introduction Worksheet to Download - Preview
Unit 2	Introduction Video - Preview
Module 2	Practical Considerations
Unit 1	Representation
Unit 2	Dressing for Success Download
Unit 3	What is Business Casual Video
Unit 4	We Are On Stage
Unit 5	Center Stage Video
Unit 6	Center Stage Worksheet
Unit 7	Our Patients' Living Room
Unit 8	Patient Living Room Video
Unit 9	Patient Reception Area Worksheet
Unit 10	The Busiest Room In The Dental Practice
Unit 11	Dental Patient Restroom Video
Unit 12	What Can I Do? Download
Module 3	Greeting Patients And Check-In
Unit 1	The Door Opens
Unit 2	Greeting Dental Patients Worksheet
Unit 3	Greeting Dental Patients Video
Unit 4	Leaving The Front Desk Unattended
Unit 5	Leaving the Front Desk Unattended Video
Unit 6	Leaving The Front Desk Unattended Worksheet
Unit 7	Multi-Tasking
Unit 8	Multi-Tasking and Patient Transitions Worksheet
Unit 9	Dental Front Office Multi-Tasking Video
Unit 10	Everyone's Listening
Unit 11	Everyone's Listening Worksheet
Unit 12	Everyone is Listening Video
Module 4	When Something Goes Wrong
Unit 1	Make A Deposit
Unit 2	Make A Deposit Worksheet
Unit 3	Make a Deposit Video
Unit 4	Patient Is Not On The Schedule
Unit 5	Patient Not On The Schedule Worksheet
Unit 6	Patient Not On Schedule Video
Unit 7	An Unhappy Patient
Unit 8	Handling A Dental Patient Complaint Worksheet
Unit 9	Handling a Dental Patient Complaint Video
Unit 10	Running Late
Unit 11	Clinician Running Late Action Plan Download
Unit 12	Clinician Running Behind Video
Module 5	A Proper Send Off
Unit 1	Patient Check-Out
Unit 2	Patient Check-Out Download
Unit 3	Patient Check-Out Video
Unit 4	The Essentials
Unit 5	Exactly What to Say at Patient Check Out Worksheet
Unit 6	Exactly What to Say & Do at Patient Check-Out Video

I’m So Glad You Found Your Way Here!

Here is where you’ll find all the tools and resources your dental practice needs to thrive!

Dentistry is a business. And like every other thriving business, we need a plan.

Documentation of our business systems and processes that lead our team in the direction of our goals is essential. As well as training and supportive resources for our teams.

So that everyone knows what the business is about and how to accomplish every task. Otherwise, there is chaos, confusion, and a ton of stress!

I’ve got you!

First, subscribe to my blog for free weekly articles and updates. You won’t want to miss a beat here. And they’ll show up right in your email inbox!

Then, decide on a plan of action. There are several options available to you here.

Let’s begin together to create better dental office days for you and your team today!

What Dental Professionals Are Saying:

“I am pleased with this guidance. I was able to utilize the template to provide staff training. I am quite pleased with this purchase. Her response to my inquiries was prompt and conducted in a professional manner.” Seliat – NY

“Great systems & verbal skills! I have enjoyed learning & training my team with this.” Dr. Cristin Lewis, Nashville

“I’m so thankful that I found April. She is incredibly helpful and knowledgeable.” Michelle, WI

I feel so fortunate I found April! Our administrative system was broken and she is helping me fix it. In one month I already see at decrease in our accounts receivables.
April’s system works!! She gives detailed instructions on how to implement it. She is incredible responsive to questions no matter how big or small.” Dr. Irene Wong, Stamford CT

“Positive: Professionalism, Quality,

Responsiveness, Value

The literature and knowledgeable information is phenomenal!!!! All easy to read and comprehend. Lots of informative information that is used every day in the dental setting. Customer service alone is a full five star!!!” Braedon

“This is so helpful for my team especially the younger members.” Barksdale Dental

“The amount of detailed information specially regarding situations with the phone calls or managing the customers or patients comes from an experienced well educated person. because it has so much details that definitely came from experience and knowledge together.
Very well structured to be used as a customized operations manual for every practice.
It definitely save you the experience, hustle and time for getting this well organized in your practice.

Thank you April for this amount of value.” Shehab Hegab

Dental Customer Service Systems