Dental Customer Service Systems
Systems are so important for a successful business. Even in the business of dentistry, systems are key.
Our dental patients have choices. And our patients will choose the practice where they feel valued.
A solid customer service system practiced by the dental team, provides consistent superior patient care.
The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.
This course is meant specifically for the dental front office but can certainly be helpful to the entire dental team.
| Module 1 | Introduction |
|---|---|
| Unit 1 | Introduction Worksheet to Download - Preview |
| Unit 2 | Introduction Video - Preview |
| Module 2 | Practical Considerations |
| Unit 1 | Representation |
| Unit 2 | Dressing for Success Download |
| Unit 3 | What is Business Casual Video |
| Unit 4 | We Are On Stage |
| Unit 5 | Center Stage Video |
| Unit 6 | Center Stage Worksheet |
| Unit 7 | Our Patients' Living Room |
| Unit 8 | Patient Living Room Video |
| Unit 9 | Patient Reception Area Worksheet |
| Unit 10 | The Busiest Room In The Dental Practice |
| Unit 11 | Dental Patient Restroom Video |
| Unit 12 | What Can I Do? Download |
| Module 3 | Greeting Patients And Check-In |
| Unit 1 | The Door Opens |
| Unit 2 | Greeting Dental Patients Worksheet |
| Unit 3 | Greeting Dental Patients Video |
| Unit 4 | Leaving The Front Desk Unattended |
| Unit 5 | Leaving the Front Desk Unattended Video |
| Unit 6 | Leaving The Front Desk Unattended Worksheet |
| Unit 7 | Multi-Tasking |
| Unit 8 | Multi-Tasking and Patient Transitions Worksheet |
| Unit 9 | Dental Front Office Multi-Tasking Video |
| Unit 10 | Everyone's Listening |
| Unit 11 | Everyone's Listening Worksheet |
| Unit 12 | Everyone is Listening Video |
| Module 4 | When Something Goes Wrong |
| Unit 1 | Make A Deposit |
| Unit 2 | Make A Deposit Worksheet |
| Unit 3 | Make a Deposit Video |
| Unit 4 | Patient Is Not On The Schedule |
| Unit 5 | Patient Not On The Schedule Worksheet |
| Unit 6 | Patient Not On Schedule Video |
| Unit 7 | An Unhappy Patient |
| Unit 8 | Handling A Dental Patient Complaint Worksheet |
| Unit 9 | Handling a Dental Patient Complaint Video |
| Unit 10 | Running Late |
| Unit 11 | Clinician Running Late Action Plan Download |
| Unit 12 | Clinician Running Behind Video |
| Module 5 | A Proper Send Off |
| Unit 1 | Patient Check-Out |
| Unit 2 | Patient Check-Out Download |
| Unit 3 | Patient Check-Out Video |
| Unit 4 | The Essentials |
| Unit 5 | Exactly What to Say at Patient Check Out Worksheet |
| Unit 6 | Exactly What to Say & Do at Patient Check-Out Video |
