Dental Office Collection Practices

Module 1	Talking About Money
Unit 1	Treatment Presentation
Unit 2	The Financial Agreement Presented
Unit 3	Payment Plans and Pre-payment
Module 2	Calculating Dental Insurance Estimates
Unit 1	Dental Insurance is Important To Patients
Unit 2	Insurance Verification First
Unit 3	Accuracy Comes With Getting The Details
Unit 4	Benefits & Coverage
Unit 5	Frequency Limitations and Waiting Periods
Unit 6	Downgrades
Unit 7	Missing Tooth Clause
Module 3	Dual Dental Insurance
Unit 1	Which Insurance Is Primary?
Unit 2	Individually Purchased Dental Plans
Unit 3	Group (Employer) Dental Plans
Unit 4	Sending The Secondary Claim
Unit 5	Write-Offs With In-Network Plans For Dual Insurance
Unit 6	Non-Duplication of Benefits
Module 4	Dental Insurance Pre-Estimates
Unit 1	Pre-estimates and Pre-authorizations
Unit 2	Flag Accounts Requiring Pre-Authorizations
Unit 3	Understanding Dental Insurance Pre-estimates Limitations
Unit 4	Sending Pre-Estimates To Insurance
Unit 5	Recalculate Benefits Upon Receipt
Unit 6	Pre-estimate Aging Reports
Unit 7	Pre-estimates Help Patients Understand Benefits
Module 5	Insurance Aging And Follow-Up
Unit 1	Consistent Insurance Follow-Up
Unit 2	How To Follow Up On An Insurance Claim
Unit 3	What if Insurance Doesn't Have The Claim?
Unit 4	Insurance Claim Follow-Up Worksheet
Unit 5	Additional Help
Module 6	Patient Billing And Collections
Unit 1	Unexpected Patient Balances
Unit 2	Patient Statements
Unit 3	Collection Protocol Overdue Accounts
Unit 4	Dental Patient Insurance Questions
Unit 5	Dental Patient Insurance Questions Answered