Dental Office Collection Practices

December 15, 2018

Dental Office Collection Practices

This powerful yet simple course will guide the user through essential steps to use each and every day in the dental practice.

Module 1	Talking About Money
Unit 1	Treatment Presentation
Unit 2	The Financial Agreement Presented
Unit 3	Payment Plans and Pre-payment
Module 2	Calculating Dental Insurance Estimates
Unit 1	Dental Insurance is Important To Patients
Unit 2	Insurance Verification First
Unit 3	Accuracy Comes With Getting The Details
Unit 4	Benefits & Coverage
Unit 5	Frequency Limitations and Waiting Periods
Unit 6	Downgrades
Unit 7	Missing Tooth Clause
Module 3	Dual Dental Insurance
Unit 1	Which Insurance Is Primary?
Unit 2	Individually Purchased Dental Plans
Unit 3	Group (Employer) Dental Plans
Unit 4	Sending The Secondary Claim
Unit 5	Write-Offs With In-Network Plans For Dual Insurance
Unit 6	Non-Duplication of Benefits
Module 4	Dental Insurance Pre-Estimates
Unit 1	Pre-estimates and Pre-authorizations
Unit 2	Flag Accounts Requiring Pre-Authorizations
Unit 3	Understanding Dental Insurance Pre-estimates Limitations
Unit 4	Sending Pre-Estimates To Insurance
Unit 5	Recalculate Benefits Upon Receipt
Unit 6	Pre-estimate Aging Reports
Unit 7	Pre-estimates Help Patients Understand Benefits
Module 5	Insurance Aging And Follow-Up
Unit 1	Consistent Insurance Follow-Up
Unit 2	How To Follow Up On An Insurance Claim
Unit 3	What if Insurance Doesn't Have The Claim?
Unit 4	Insurance Claim Follow-Up Worksheet
Module 6	Patient Billing And Collections
Unit 1	Unexpected Patient Balances
Unit 2	Patient Statements
Unit 3	Collection Protocol Overdue Accounts
Unit 4	Dental Patient Insurance Questions
Unit 5	Dental Patient Insurance Questions Answered

What Dental Professionals Are Saying:

“I am pleased with this guidance. I was able to utilize the template to provide staff training. I am quite pleased with this purchase. Her response to my inquiries was prompt and conducted in a professional manner.” Seliat – NY

“Great systems & verbal skills! I have enjoyed learning & training my team with this.” Dr. Cristin Lewis, Nashville

“I’m so thankful that I found April. She is incredibly helpful and knowledgeable.” Michelle, WI

I feel so fortunate I found April! Our administrative system was broken and she is helping me fix it. In one month I already see at decrease in our accounts receivables.
April’s system works!! She gives detailed instructions on how to implement it. She is incredible responsive to questions no matter how big or small.” Dr. Irene Wong, Stamford CT

“Positive: Professionalism, Quality,

Responsiveness, Value

The literature and knowledgeable information is phenomenal!!!! All easy to read and comprehend. Lots of informative information that is used every day in the dental setting. Customer service alone is a full five star!!!” Braedon

“This is so helpful for my team especially the younger members.” Barksdale Dental

“The amount of detailed information specially regarding situations with the phone calls or managing the customers or patients comes from an experienced well educated person. because it has so much details that definitely came from experience and knowledge together.
Very well structured to be used as a customized operations manual for every practice.
It definitely save you the experience, hustle and time for getting this well organized in your practice.Thank you April for this amount of value.” Shehab Hegab

Dental Office Collection Practices