Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12 minute Power Point slide presentation provides training in the following:
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Tone (volume, clarity, speed, pause, emotion)
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3 Rings (how quickly to answer)
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Words We Use (example of a scripted greeting and why to script it)
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Words to Avoid
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Multi-tasking (how and when to ask patients to hold)
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Our Good-bye Gold
This course includes downloadable notes that may be used to help gather some key points.
Module 1 | Power Point Presentation |
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Unit 1 | How To Answer The Dental Office Phone |
Module 2 | Presentation Notes To Download |
Unit 1 | Presentation Notes |