Our dental office phones are the lifeline for our practices.  And our phone greeting brands us.  This 12 minute Power Point slide presentation provides training in the following:

• Tone (volume, clarity, speed, pause, emotion)

• 3 Rings (how quickly to answer)

• Words We Use (example of a scripted greeting and why to script it)

• Words to Avoid

• Multi-tasking (how and when to ask patients to hold)

• Our Good-bye Gold

This course includes downloadable notes that may be used to help gather some key points.