Weekly Management Systems Course
The dental administrative professional is responsible for caring for people and in caring for the dental practice as a whole.
There are many responsibilities and tasks to accomplish in a month. Sometimes it an feel like there are too many!
This course is designed to break down all of the dental administrators monthly tasks into smaller weekly and daily assignments, allowing each and every task to be accomplished.
You will find that this improves over all production & decreased stress at the front desk and in all areas of the dental office.
I will walk you through day by day, week by week, to see that you can get through the month meeting your goals
This course is based on a 4 day work-week in a general dental practice. However, you can definitely customize and adjust the course accordingly.
There are 16 lessons. 4 lessons for each week of the month.
And if you would like your team to work through the course with proof, there is a printable certificate of completion available as well.
To purchase this course, please clink on this link:
You Only Get One Hello!
This is a practical course with 20 units in 8 different modules.
You will find this is a pretty self explanatory course & best described by the modules & units.
You can move through the units & modules at any pace you would like, as this is a self-propelled course.
My recommendation is that you read through the entire course. Then go back through the course and begin making changes or mastering a new technique one step at a time.
Permanent change takes persistence and consistency!
To purchase this course, please clink on this link:
Ready To Become "THE" Hygiene Schedule Master ?!
In this course, you will learn:
how to create your dental hygiene schedule
the importance of building relationships with your patients
how to manage short notice cancellations
the power of your short notice call list
To purchase this course today visit: Dental Hygiene Schedule Management
Dental Office Production Goals - Easier Together!
Let's Walk Together Through The Steps of Creating and Maintaining Your Ideal Restorative Schedule.
This is a beginning and basic foundational piece of understanding just how to get where we want to go. If your dental practice is missing the mark or needs to rethink the restorative schedule design, this is a great place to start.
The course contains short lectures within each module as well as text units that can be printed. There is an action sheet to download and follow at the end of the course.
Come back to each course unit as often as you like!
There is no expiration on this course material, and once it is purchased, is available to the user to access as needed. Take a look at the module and unit names for a better understanding of what's included.
Ready to purchase this course? Click on the link below!!
Dental Office Collection Practices
This powerful yet simple course will guide the user through essential steps to use each and every day in the dental practice.
Collections can be the most rewarding piece of dental practice management.
The most successful collection practices begin when treatment is presented.
Consistent follow up and follow through keep accounts from rolling over to the over 60 & over 90 day categories.
There really is no secret to improve dental office collections. However, there is a little magic ; )
Ready for some magic? You can purchase this course now! Click on the link below!
Dental Customer Service Systems
Systems are so important for a successful business. Even in the business of dentistry, systems are key.
Our dental patients have choices. And our patients will choose the practice where they feel valued.
A solid customer service system practiced by the dental team, provides consistent superior patient care.
The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.
This course is meant specifically for the dental front office, but can certainly be helpful to the entire dental team.
Each simple step, built upon each previous step, and practiced consistently builds superior customer service in the dental practice.
Purchase this course by clicking on this link: Dental Customer Service Systems
Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12 minute Power Point slide presentation provides training in the following:
Tone (volume, clarity, speed, pause, emotion)
3 Rings (how quickly to answer)
Words We Use (example of a scripted greeting and why to script it)
Words to Avoid
Multi-tasking (how and when to ask patients to hold)
Our Good-bye Gold
This course includes downloadable notes that may be used to help gather some key points.
Purchase this video by itself, within the Dental Front Office Membership, or with the Dental Phone Training Bundle.
Dental Office Hygiene Scripts
For The Dental Administrator
This recorded power point slide presentation focuses on the scripts used by the dental administrative team or those acting in an administrative role. The scripts we most often use in our hygiene patient interactions are included here. You will find:
What to say when making an appointment
What to say to get your patient's commitment to your reschedule policy
How to communicate cost and when to have that conversation
What to say when a patient breaks the reschedule rule
How to generate and use an effective call list
Purchase this by itself, or it is included with the Dental Front Office Membership, and there is even one more option. You can also get this video with the purchase of the Dental Hygiene Schedule Bundle.
Dental Financial Scripts And Payment Options
We want to say "yes" when our dental patients ask if we "make payment plans". And we can. Let me show you how to say "yes" and present several payment options to your patients.
When we say yes, we align ourselves with our patient. And we make space for treatment to happen! This power point presentation will help you and your team develop the payment plan options your patients need to say "Yes"!
This video presentation is available for purchase within the Dental Front Office Membership. Or with the Dental Restorative Schedule Bundle.
Dental Insurance Training Video
A Power Point Presentation
This 20 minute power point presentation brings the fundamental and basics of dental insurance to the viewer and includes the following topics of discussion:
Types of Dental Insurance
What are CDT codes? How are they categorized?
Dual Dental Insurance
Also included are my Dental Insurance Verification Form and Downgrade Calculator. These forms and others are also available within the Dental Front Office Library.
This video presentation is available within the Dental Collections Training Bundle
And also within the Dental Front Office Membership but is not available as an individual purchase.
Dental Benefit Calculations Course walks the user through the steps of calculating patient benefits with examples. Definitions and explanations are provided for the user. As well as step by step calculations that are easy to follow. Practice examples and math problems are provided with solutions and explanations.
This is a great course to print out and use as a training manual for new dental office administrators. Or even as a test for potential team members.
This course is available within the Dental Front Office Membership. Or also within the Dental Office Collections Bundle. It is not available as an individual purchase.
Greetings from the beautiful Pacific Northwest
My name is April and I'm so excited you found your way here!
Because here is where you'll find decades of experience and a passion for dental administration poured out for you!
There is so much information available to you. Tons of FREE information inside blog posts and downloads in my Dental Front Office Library.
You'll also find e-books, courses, and training opportunities ranging from hourly options to full-on customized programs.
There is tremendous value, experience and help available to you here. And I'm always just an email away!
Questions? I'm just an email away!
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Products & Resources
Dental Office Telephone Help E-Book
Dental Office Hygiene Schedules E-Book
Dental Restorative Schedule Management E-Book
Improve Dental Office Collections E-Book
Dental Front Desk Manual
- Dental Practice Management Systems Course $27.99
- Dental Office Telephone Training Course $27.99
Dental Front Office Membership
- Dental Hygiene Schedule Management Course $27.99
- Meeting Dental Production Goals Course $27.99
- Dental Office Collections Course $27.99
Dental Office Phone Scripts e-Book
- Improve Dental Customer Service Course $27.99
Dental Block Scheduling Guide
Dental Office Reception Manual
Dental Hygiene Coordinator's Manual
- Front Desk Video Training One on One $347.99
Better Dental Financial Presentations E-Book
Dental Administrative E-Book Bundle
- Dental Office Administrative Training $30.00
- Dental Phone Greeting Training Video $7.99
Dental Phone Training Tools Bundle
- Dental Hygiene Scripts Video Presentation $7.99
Hygiene Schedule Management Bundle
Dental Restorative Schedule Bundle
Dental Collections Training Bundle
- Dental Front Desk Help Customized $30.00
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Please feel free to let me know! Need help creating customized training materials? Or just have a question? I’m an email away!