Courses

 Weekly Management Systems Course

The dental administrative professional is responsible for caring for people and in caring for the dental practice as a whole.

There are many responsibilities and tasks to accomplish in a month.  Sometimes it an feel like there are too many!

This course is designed to break down all of the dental administrators monthly tasks into smaller weekly and daily assignments, allowing each and every task to be accomplished.

You will find that this improves over all production & decreased stress at the front desk and in all areas of the dental office.

I will walk you through day by day, week by week, to see that you can get through the month meeting your goals

This course is based on a 4 day work-week in a general dental practice.  However, you can definitely customize and adjust the course accordingly.

There are 16 lessons.  4 lessons for each week of the month.

And if you would like your team to work through the course with proof, there is a printable certificate of completion available as well. 

To purchase this course, please clink on this link:

Dental Practice Management Systems

You Only Get One Hello!

This is a practical course with 20 units in 8 different modules.

You will find this is a pretty self explanatory course & best described by the modules & units.

You can move through the units & modules at any pace you would like, as this is a self-propelled course.

My recommendation is that you read through the entire course.  Then go back through the course and begin making changes or mastering a new technique one step at a time.

Permanent change takes persistence and consistency!

To purchase this course, please clink on this link:

Dental Office Telephone Training

Ready To Become "THE" Hygiene Schedule Master ?! 

In this course, you will learn:

• how to create your dental hygiene schedule
• the importance of building relationships with your patients
• how to manage short notice cancellations
• the power of your short notice call list
• appointment confirmations

To purchase this course today visit:  Dental Hygiene Schedule Management 

Between 70 - 80 % of the dental office production will come from the dental restorative schedule.  We want to put a good deal of focus on this schedule.  

Get the help you need with this on-line course, self-propelled course.  Work through each unit and module at your own pace.

Come back to each course unit as often as you like! 

There is no expiration on this course material, and once it is purchased, is available to the user to access as needed. Even print the units if you would like to create your very own customized dental administrative training or reference manual.

Want to purchase this course?  Click on the link below!!

Meeting Dental Production Goals

Dental Office Collection Practices

This powerful yet simple course will guide the user through essential steps to use each and every day in the dental practice.

Collections can be the most rewarding piece of dental practice management. 

The most successful collection practices begin when treatment is presented. 

Consistent follow up and follow through keep accounts from rolling over to the over 60 & over 90 day categories.

There really is no secret to improve dental office collections.  However, there is a little magic ; )

Ready for some magic?  You can purchase this course now!  Click on the link below!

Dental Office Collections Course

Dental Customer Service Systems

Systems are so important for a successful business.  Even in the business of dentistry, systems are key.

Our dental patients have choices.  And our patients will choose the practice where they feel valued.

A solid customer service system practiced by the dental team, provides consistent superior patient care.

The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.

This course is meant specifically for the dental front office, but can certainly be helpful to the entire dental team.

Each simple step, built upon each previous step, and practiced consistently builds superior customer service in the dental practice.

You can purchase here:   Dental Front Membership

Our dental office phones are the lifeline for our practices.  And our phone greeting brands us.  This 12 minute Power Point slide presentation provides training in the following:

• Tone (volume, clarity, speed, pause, emotion)
• 3 Rings (how quickly to answer)
• Words We Use (example of a scripted greeting and why to script it)
• Words to Avoid
• Multi-tasking (how and when to ask patients to hold)
• Our Good-bye Gold

This course includes downloadable notes that may be used to help gather some key points. 

Purchase this video by itself, within the Dental Front Office Membership, or with the Dental Phone Training Bundle.  

Dental Office Hygiene Scripts

For The Dental Administrator

This recorded power point slide presentation focuses on the scripts used by the dental administrative team or those acting in an administrative role.  The scripts we most often use in our hygiene patient interactions are included here.  You will find:

1.  What to say when making an appointment
2.  What to say to get your patient's commitment to your reschedule policy
3.  How to communicate cost and when to have that conversation
4.  What to say when a patient breaks the reschedule rule
5.  How to generate and use an effective call list

Purchase this by itself, or it is included with the Dental Front Office Membership, and there is even one more option.  You can also get this video with the purchase of the Dental Hygiene Schedule Bundle.

Dental Financial Scripts And Payment Options 

We want to say "yes" when our dental patients ask if we "make payment plans".  And we can.  Let me show you how to say "yes" and present several payment options to your patients.

When we say yes, we align ourselves with our patient.  And we make space for treatment to happen!  This power point presentation will help you and your team develop the payment plan options your patients need to say "Yes"!

This video presentation is available for purchase within the Dental Front Office Membership.  Or with the Dental Restorative Schedule Bundle.

Dental Insurance Training Video 

A Power Point Presentation

This 20 minute power point presentation brings the fundamental and basics of dental insurance to the viewer and includes the following topics of discussion:

• Types of Dental Insurance
• What are CDT codes?  How are they categorized?
• Insurance Terminology
• Dual Dental Insurance
• Downgrades
• Calculating Benefits

Also included are my Dental Insurance Verification Form and Downgrade Calculator.  These forms and others are also available within the Dental Front Office Library.

This video presentation is available within the Dental Collections Training Bundle

And also within the Dental Front Office Membership but is not available as an  individual purchase.

Dental Benefit Calculations Course walks the user through the steps of calculating patient benefits with examples.   Definitions and explanations are provided for the user.   As well as step by step calculations that are easy to follow.  Practice examples and math problems are provided with solutions and explanations.

This is a great course to print out and use as a training manual for new dental office administrators.  Or even as a test for potential team members.

This course is available within the Dental Front Office Membership.   Or also within the Dental Office Collections Bundle.  It is not available as an individual purchase.