Courses

 Weekly Management Systems Course

This course is designed to break down all of the dental administrators' monthly tasks into smaller weekly and daily assignments, allowing each and every task to be accomplished.

You will find that this improves overall production & decreased stress at the front desk and in all areas of the dental office.

I walk you through day by day, week by week, to see that you can get through the month meeting your goals

This course is based on a 4-day workweek in a general dental practice.  However, you can definitely customize and adjust the course accordingly.

There are 16 lessons.  4 lessons for each week of the month.

You Only Get One Hello!

This is a practical course with 20 units in 8 different modules.

Copy and save each printable lecture on a desktop file or to a training binder for quick reference and future use.  Although you may return as often as you like to the materials.

Ready To Become "THE" Hygiene Schedule Master?! 

In this course, you will learn:

• how to create your dental hygiene schedule

• the importance of building relationships with your patients

• how to manage short notice cancellations

• the power of your short notice call list

• appointment confirmations

Dental Office Production Goals - Easier Together!

Let's Walk Together Through the Steps of Creating and Maintaining Your Ideal Restorative Schedule.

There is an action plan download at the end of the course.

Dental Office Collection Practices

This powerful yet simple course will guide the user through essential steps to use each and every day in the dental practice.

Dental Customer Service Systems

Systems are so important for a successful business.  Even in the business of dentistry, systems are key.

Our dental patients have choices.  And our patients will choose the practice where they feel valued.

A solid customer service system practiced by the dental team, provides consistent superior patient care.

The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.

This course is meant specifically for the dental front office but can certainly be helpful to the entire dental team.

Our dental office phones are the lifeline for our practices.  And our phone greeting brands us.  This 12 minute Power Point slide presentation provides training in the following:

• Tone (volume, clarity, speed, pause, emotion)

• 3 Rings (how quickly to answer)

• Words We Use (example of a scripted greeting and why to script it)

• Words to Avoid

• Multi-tasking (how and when to ask patients to hold)

• Our Good-bye Gold

This course includes downloadable notes that may be used to help gather some key points. 

Dental Office Hygiene Scripts

For The Dental Administrator

This recorded power point slide presentation focuses on the scripts used by the dental administrative team or those acting in an administrative role.  The scripts we most often use in our hygiene patient interactions are included here.  You will find:

1.  What to say when making an appointment

2.  What to say to get your patient's commitment to your reschedule policy

3.  How to communicate cost and when to have that conversation

4.  What to say when a patient breaks the reschedule rule

5.  How to generate and use an effective call list

Dental Financial Scripts and Payment Options 

We want to say "yes" when our dental patients ask if we "make payment plans".  And we can.  Let me show you how to say "yes" and present several payment options to your patients.

When we say yes, we align ourselves with our patient.  And we make space for treatment to happen!  This 10-minute power point presentation will help you and your team develop the payment plan options your patients need to say "Yes"!

Dental Insurance Training Video 

A Power Point Presentation

This 20 minute power point presentation brings the fundamental and basics of dental insurance to the viewer and includes the following topics of discussion:

• Types of Dental Insurance

• What are CDT codes?  How are they categorized?

• Insurance Terminology

• Dual Dental Insurance

• Downgrades

• Calculating Benefits

Also included are my Dental Insurance Verification Form and Downgrade Calculator.

Dental Benefit Calculations Course walks you through the steps of calculating patient benefits with examples.   Definitions and explanations are provided for you.   As well as step by step calculations that are easy to follow.  Practice examples and math problems are provided with solutions and explanations.