Weekly Management Systems Course
This course is designed to break down all of the dental administrators' monthly tasks into smaller weekly and daily assignments, allowing each and every task to be accomplished.
It is based on a 4-day workweek in a general dental practice. However, you can definitely customize and adjust the course accordingly.
16 lessons. 4 lessons for each week of the month.
You Only Get One Hello!
This is a practical course with 20 units in 8 different modules.
Ready To Become "THE" Hygiene Schedule Master?!
Dental Office Production Goals - Easier Together!
Let's Walk Together Through the Steps of Creating and Maintaining Your Ideal Restorative Schedule.
Dental Office Collection Practices
This powerful yet simple course will guide the user through essential steps to use each and every day in the dental practice.
Dental Customer Service Systems
Systems are so important for a successful business. Even in the business of dentistry, systems are key.
Our dental patients have choices. And our patients will choose the practice where they feel valued.
A solid customer service system practiced by the dental team, provides consistent superior patient care.
The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.
This course is meant specifically for the dental front office but can certainly be helpful to the entire dental team.
Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12 minute Power Point slide presentation provides training in the following:
Tone (volume, clarity, speed, pause, emotion)
3 Rings (how quickly to answer)
Words We Use (example of a scripted greeting and why to script it)
Words to Avoid
Multi-tasking (how and when to ask patients to hold)
Our Good-bye Gold
This course includes downloadable notes that may be used to help gather some key points.
Dental Office Hygiene Scripts
For The Dental Administrator
This recorded power point slide presentation focuses on the scripts used by the dental administrative team or those acting in an administrative role. The scripts we most often use in our hygiene patient interactions are included here. You will find:
What to say when making an appointment
What to say to get your patient's commitment to your reschedule policy
How to communicate cost and when to have that conversation
What to say when a patient breaks the reschedule rule
How to generate and use an effective call list
Dental Financial Scripts and Payment Options
We want to say "yes" when our dental patients ask if we "make payment plans". And we can. Let me show you how to say "yes" and present several payment options to your patients.
When we say yes, we align ourselves with our patient. And we make space for treatment to happen! This 10-minute power point presentation will help you and your team develop the payment plan options your patients need to say "Yes"!
Dental Insurance Training Video
A Power Point Presentation
This 20 minute power point presentation brings the fundamental and basics of dental insurance to the viewer and includes the following topics of discussion:
Types of Dental Insurance
What are CDT codes? How are they categorized?
Dual Dental Insurance
Also included are my Dental Insurance Verification Form and Downgrade Calculator.
Dental Benefit Calculations Course walks the user through
the steps of calculating patient benefits