Dental Administrative Training Program
Every dental administrative position is unique and multi-dimensional. No doubt about it! And that’s because each and every dental practice is very unique. With it’s own culture and patient base, we definitely want to honor and support that. But still there are some very basic skills that are commonly needed across the board in dental front desk and administrative management. I can provide you and your team with the dental administration skills you need to best manage your dental front office and business systems as a whole.
My Dental Administrative Training Program is a customized experience that spans a 90-day period. It includes a Dental Front Office Membership which allows access to all training materials. And your membership never expires!
Ideally, we can establish an administrative mentor within the practice. This individual is trained in all areas of front desk management. And is then able to provide support and training to other team members using your membership here.
Month 1: Customer Service & Phone Management
- Week 1 – Greeting Patients & The Art of Reception
- Week 2 – Phone Skills, Management & Etiquette
- Week 3 – Phone Scripts
- Week 4 – Good-Bye’s
Month 2: Hygiene Schedule & Restorative Schedule
- Week 1 – Hygiene Appointment Types & Scheduling
- Week 2 – Patient Management in Hygiene Schedules
- Week 3 – Restorative Schedule Templates & Management
- Week 4 – Treatment & Financial Presentation
Month 3: Accounts Receivable & Weekly Management
- Week 1 – Patient Statements & Account Management
- Week 2 – Payment Collection & Dental Insurance
- Week 3 – Aging Reports & Overdue Patient Accounts
- Week 4 – Weekly Management Systems & Implementation
One Zoom coaching session is scheduled each week for 12 weeks. This is where we set the intention and outline the e-book, course, and video assignments for the week. As well as talking about the materials and the week ahead.
I am also available for this 90-day training period for all phone calls, emails, text and additional questions and coaching needs as they arise.
Train while you work. That’s the best way to go! There is no better way to learn than to be working while you are learning! And it takes time!
There really aren’t any shortcuts. But build a great foundation and develop great daily habits, and the rest will come. Put together questions that come up while you work, and together we can tackle those challenges!
