Dental Office Phone Scripts

Dental Office Phone Scripts take the worry out of our phone conversations.  So many of our dental office and patient conversations are very similar.  And because our phone greeting brands us, it’s a critical script.  Take this Phone Scripts E-Book and put it to good use in your dental practice today!  Create the scripts you want your team to use and train the entire team to manage your phones well!

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

• Your Hello

• The Price Shopper Call

• New Patient Calls

• Short Notice Reschedules

• A Toothache Call with Patient Balance

• Confirmation Calls

• “Do You Take My Insurance?”

• Calling Unscheduled Hygiene Patients

• Overdue Account Balance Calls

• Voicemail Messages To Record

• Your All-Important Goodbye

Phone scripts are so helpful!  Once we know what to say, we can better focus on our dental patients and providing them the best possible patient experience.  We are able to focus more on our body language and tone.  Did you know only 7% or so of the words we choose impact those we communicate with?  And once we solidify our words, we can work on those more impressive qualities of communication.

How do we greet each and every patient and make that instant connection?  Can we really turn every phone call into a scheduled appointment?  And did you know that your “good-bye” is the most important segment of your conversation?  

Take my scripts and make them yours now!  Let’s begin here and then work on rapport.   When we build rapport, we build trust.  And when our patients feel safe and confident in our care, we help them accept the treatment they need and better lead them in our office policies and procedures.