Dental Office Reception Manual

Table of Contents

Center Stage
Reception Desk & Workstations 
Greeting in Person 
Walk-In Emergency 
Walk-In Salesperson 
Office Phones 
Upset Patients 
Late Patients 
Clinicians Running Behind 
New Patient Calls 
Transfer of Records 
Premedication 
Check-in & Check-Out 
Making Appointments 
Basic Dental Abbreviations & Terminology 
Dental Specialists & Referrals 
In Conclusion 

An excerpt from “Center Stage” :

  Center Stage

Every dental front office team member acting as a reception manager is on center stage each day.  No pressure now, my friends, but all eyes and ears are upon you.  And this is the time to shine! 

Image and representation are everything.  There are no second chances when we make our first impressions.  First impressions are lasting impressions.   Our polish and our kindness can help us to overcome other obstacles we might face in our position to receive. 

We receive and welcome patients, specialists, deliveries, co-workers, friends, and salespeople all day, every day!  And every single interaction is important and matters!

It’s important to remember that we are in the position we are in for our patients and our team.  And that we are here to help and support and connect the pieces of our dental office day.