Dental Office Reception Manual
Table of Contents
Center Stage
Reception Desk & Workstations
Greeting in Person
Walk-In Emergency
Walk-In Salesperson
Office Phones
Upset Patients
Late Patients
Clinicians Running Behind
New Patient Calls
Transfer of Records
Premedication
Check-in & Check-Out
Making Appointments
Basic Dental Abbreviations & Terminology
Dental Specialists & Referrals
In Conclusion
An excerpt from “Center Stage“:
Center Stage
Every dental front office team member acting as a reception manager is on center stage each day. No pressure now, my friends, but all eyes and ears are upon you. And this is the time to shine!
Image and representation are everything. There are no second chances when we make our first impressions. First impressions are lasting impressions. Our polish and our kindness can help us to overcome other obstacles we might face in our position to receive.
We receive and welcome patients, specialists, deliveries, co-workers, friends, and salespeople all day, every day! And every single interaction is important and matters!
It’s important to remember that we are in the position we are in for our patients and our team. And that we are here to help and support and connect the pieces of our dental office day. Communication is everything! And most of our communication is non-verbal. This e-book is a great starting point.
