Dental Phone Greeting Training Video
A Dental Phone Greeting Training Video for you and your entire dental team! This is a power point slide presentation with voice recording of about 12 minutes. The video is something you can download and make a part of your dental practice training material. There are also presentation notes available for you to download if you choose.
It’s so easy to develop bad phone habits. And in the hustle and bustle of our everyday dental office affairs, we may not even notice them! These informative and helpful video highlights areas the dental practice can bring back to life to improve daily patient phone interactions.
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How important is our “hello?”
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What is tone?
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How can we use tone to improve our conversations?
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Volume, Clarity, Speed, Pause, Emotion
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How soon should we answer the phone?
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When and how do we use “Please Hold?”
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Our branding
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Words to use
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Words to avoid
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The script
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How to close
