Add Dental Phone Training Tools to Your Toolbox
-
Dental Phone Scripts E-Book: 11 of our most common patient phone conversations in dentistry. You can use these phone scripts as written. Or create your very own phone scripts e-book to pass out to your team. When we know what to say, we can better focus on patient relationships and exceptional experience. Plus, the team knows just how their dentist wants them to manage every patient conversation.
-
Dental Office Telephone Help for You E-Book: Food and phones don’t mix. This e-book supports that truth. As well as some of our best words to use in patient conversations. How to create a phone directory every dental practice needs. Busy phone day management and our use of “please hold”
-
Telephone Training for The Dental Team Course: An online course the entire team can access. Or you can copy and print course units. Or copy and save to a desktop folder. Either way, it’s an additional training tool to help with management of unconfirmed appointments. And new patient call management. As well as how to close absolutely every call to leave patients with the feeling we want them to leave our practice with. That feeling that keeps our patients coming back!
-
Dental Phone Greetings Tutorial Video: A Power Point slide presentation you can download. Or not. This is a fabulous demonstration of how important tone is on the phone. And how critical our phone greetings are in business. It’s a must for everyone on the team that answers the phones.
-
Dental Customer Service Systems Course: Another online course that promotes strong patient relationships. And how we build those day by day. One interaction at a time. Each unit includes a short video slide clip. As well as a worksheet to download and complete.
How To Use These Tools
I recommend that the team member begins with Customer Service Systems Course. Then read through the Telephone Tips e-book. Jump into the Phone Greetings Tutorial. Read through the Phone Scripts E-Book. And bring it all together through the Telephone Training for the Dental Team Course.
Direct Links to Your Courses
Telephone Training for The Dental Team
Dental Phone Greetings Tutorial
Dental Customer Service Systems Course