Introduction

“A speaker at an ADA Conference in Boston MA described a
dental administrator to me as a “schizophrenic octopus”. I
knew what she meant. I felt it. I was a newbie in the world of
dentistry and 28 years old. I needed help and knew it.

Fast forward to now, and it is 25 years later. The answer for me
has been organization. Organization combined with proven
systems and procedures has calmed the seas for me.

This manual has been written to help bring some calmer seas
for your sailing pleasure. Here, you will find tasks to be
accomplished daily, weekly, and monthly to help meet
everyone’s goals and expectations.”