Dental Phone Training Bundle brings several training tools to the dental practice

Telephone Training is Everything!

Telephone Training is often an overlooked essential in dental front office management. And often the first place we plug our new hire into. Understandably so. Our ringing phones need immediate attention.

However, we must remember that our team represents us. So, we must equip them with the tools they need to do their very best with this task. And because our phones are where our new patients enter our doors, this deserves all the attention we can provide!

Use my Telephone Training Tools to better equip your team to represent you just you need them to in your community! Your patients will feel a greater sense of belonging and loyalty when the team operates in unity.

Dental Office Telephone Training Tools for Your Team:

Let’s take a closer look at what’s inside this Telephone Training Bundle. There are 2 e-books, a Power Point slide presentation, and 2 online courses to support your phone training needs.

Each team member can create their own account here and log into the courses you purchase. Or use these materials to create your very own team training!

Download the Power Point too.

Dental Office Phone Tips is a practical guide to help with phone basics and management

Dental Office Phone Tips & Practical Application E-Book

Dental Office Telephone Help for You!

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the workforce. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to everyday phone use.”

Dental Phone Greetings Training Video is a PowerPoint presentation that provides the dental office with tone training.

Dental Phone Greetings Power Point Slide Presentation with Audio

Dental Phone Greetings Tutorial

Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12-minute Power Point slide presentation provides training in the following:

Tone (volume, clarity, speed, pause, emotion)
3 Rings (how quickly to answer)
Words We Use (example of a scripted greeting and why to script it)
Words to Avoid
Multi-tasking (how and when to ask patients to hold)
Our Good-bye Gold

This course includes downloadable notes that may be used to help gather some key points.

Dental Office Phone Scripts Support the dental office team.

Dental Office Phone Scripts E-Book

Dental Office Phone Scripts take the worry out of our phone conversations. So many of our dental office and patient conversations are very similar. And because our phone greeting brands us, it’s a critical script. Take this Phone Scripts E-Book and put it to good use in your dental practice today! Create the scripts you want your team to use and train the entire team to manage your phones well!

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

Your Hello
The Price Shopper Call
New Patient Calls
Short Notice Reschedules
A Toothache Call with Patient Balance
Confirmation Calls
“Do You Take My Insurance?”
Calling Unscheduled Hygiene Patients
Overdue Account Balance Calls
Voicemail Messages To Record
Your All-Important Goodbye

Dental Office Telephone Training is for everyone on the dental team.

Telephone Training On-Line Course

A must for all dental office team members!

This telephone training course makes it easy for your dental office! It is a self-directed course and can be revisited time and time again.

It is designed to offer training & support with valuable tips for every dental team member. Our office phones are the biggest way we communicate with our patients. We truly need to get this right and to get it right as soon as we put our team on the phone.

The course contains very basic techniques on how to answer the phone to more advanced lessons on handling difficult patient calls.

How To Answer The Phone
Please Hold is Not a Greeting
Simple, Real, Positive
Your Office Voicemail
New Patient Calls
Return Those Calls
Other Calls
How To Close

Dental Customer Service Systems is an online course for the dental practice.

Dental Customer Service Systems Course

Systems are so important for a successful business. Even in the business of dentistry, systems are key.

Our dental patients have choices. And our patients will choose the practice where they feel valued.

A solid customer service system practiced by the dental team, provides consistent superior patient care.

The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.

This course is meant specifically for the dental front office but can certainly be helpful to the entire dental team.

Each simple step, built upon each previous step, and practiced consistently builds superior customer service in the dental practice.

Purchase Now!

Telephone Training

For The Dental Team

Telephone Training is Everything!

Dental Office Telephone Training Tools for Your Team:

Dental Office Phone Tips & Practical Application E-Book

Dental Office Telephone Help for You!

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the workforce. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to everyday phone use.”

Dental Phone Greetings Power Point Slide Presentation with Audio

Dental Phone Greetings Tutorial

Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12-minute Power Point slide presentation provides training in the following:

Tone (volume, clarity, speed, pause, emotion)

3 Rings (how quickly to answer)

Words We Use (example of a scripted greeting and why to script it)

Words to Avoid

Multi-tasking (how and when to ask patients to hold)

Our Good-bye Gold

This course includes downloadable notes that may be used to help gather some key points.

Dental Office Phone Scripts E-Book

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

Your Hello

The Price Shopper Call

New Patient Calls

Short Notice Reschedules

A Toothache Call with Patient Balance

Confirmation Calls

“Do You Take My Insurance?”

Calling Unscheduled Hygiene Patients

Overdue Account Balance Calls

Voicemail Messages To Record

Your All-Important Goodbye

Telephone Training On-Line Course

A must for all dental office team members!

This telephone training course makes it easy for your dental office! It is a self-directed course and can be revisited time and time again.

It is designed to offer training & support with valuable tips for every dental team member. Our office phones are the biggest way we communicate with our patients. We truly need to get this right and to get it right as soon as we put our team on the phone.

The course contains very basic techniques on how to answer the phone to more advanced lessons on handling difficult patient calls.

How To Answer The Phone

Please Hold is Not a Greeting

Simple, Real, Positive

Your Office Voicemail

New Patient Calls

Return Those Calls

Other Calls

How To Close