Telephone Training

Telephone Training For The Dental Team

Telephone training is such an integral piece of your dental office training experience.  And how do we help everyone on our dental teams to answer each and every call with the polish and shine we need?  We can do this with solid training.  And even experienced dental team members can develop bad habits.  In reality, we call can.  We get comfortable and relax. It’s so easy to lose focus.

Once you purchase these training materials, they are yours.  Come back to them often.  I recommend every time a new team member joins the practice that telephone training is revisited.  And if there are no new team members to initiate the training, consider twice a year!  Make this a part of the ongoing team training.

Dental Phone Training Bundle

Telephone Training Bundle & How To Use It

I’m so glad you are here.  And this phone training bundle is designed with the dental practice in mind.  Begin by viewing the tutorial video included in the bundle.  This video is a power point slide presentation.  And will help each member of the team understand the importance of tone and just what tone is.

Phone Greetings Video

Learn together just how powerful the telephone greeting is!  And how to best manage our multi-tasking efforts as well as our “please hold” requests.  The video also includes some great slides on words to use and words to avoid.  As well as our most important dental patient conversation!  You can even download the video and save it as a permanent piece of your dental office phone training practices.

Telephone Training With Phone Scripts

The words we choose can cause misunderstandings.  And the dental office team might even feel they don’t know what the dentist or practice would like them to say.  Or not want to ask how to handle a certain question.  When we remove the confusion and uncertainty from our team members, we see much better patient experiences.  And our dental office day improves dramatically.  It’s easier for everyone to smile.  And dental office stress is reduced.  This phone scripts e-book is part of the dental phone training bundle.  Download this e-book and distribute it to the team.

Write your own scripts for the team!  Perhaps your team has additional questions and a need for additional scripts.   Or you might even like these included scripts changed just a little.  I understand each dentist is unique and has their own way of running their businesses.  And you are right to do so.  Perhaps these scripts can give you some place to start.  But scripts take the worry out of what to say, and help the team focus more on patient care.  And who wouldn’t want that?!

Phone Scripts e-Book

Your Hello

The Price Shopper Call

New Patient Calls

Short Notice Reschedules

A Toothache Call With A Balance

Confirmation Calls

Do You Take My Insurance?

Calling Unscheduled Hygiene Patients

Overdue Account Balance Calls

Voicemail Messages To Record

Your All-Important “Good-bye”

Telephone Training Course

Also included in the telephone training bundle, is an online course.  The course is simple to use.  And can be printed as well.  If you would prefer your team have the printed materials, you can do this.  Or if you would prefer the team work through the individual units, we can create an account just for your team.  And team members can complete the course units and present a certificate to you once it is completed.

Here’s what you’ll find inside this course.  And there is an additional e-book included with your purchase.  The Telephone Training Tips E-book includes some of the materials already shared through the video, phone scripts, and course.  However, we learn best when we see materials repeated.  And in different format.  I know you will find these tools very helpful.

   Dental Office Telephone Training Course

How To Answer Your Office Phones

“Please Hold Is Not A Greeting

Simple, Real Positive,

Your Office Voicemail

New Patient Calls

Return Those Calls

Other Calls

How To Close Calls

Also Included in my Phone Training Bundle:

 

Practical Phone Tips e-Book

Dental Office Telephone Help is available for you here with this downloadable PDF “Telephone Tips For The Dental Team”.   This download is especially helpful for dental practices employing new team members who may not have had any formal phone training.  Or perhaps a young person is working with the team after school or as a college job.

Although we may think anyone can answer the phone, everyone needs some basic training.  And this is especially true for our newest generation of the work force joining the ranks.  Let’s give your team and your practice the very best!  And at a price that is practical too.  Here’s the Intro this download just to give you a sneak peak:

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the work-force. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to every day phone use.”