Telephone Training For The Dental Team
Telephone training is such an integral piece of your dental office training experience. And how do we help everyone on our dental teams to answer each and every call with the polish and shine we need? We can do this with solid training. And even experienced dental team members can develop bad habits. In reality, we call can. We get comfortable and relax. It’s so easy to lose focus.
Once you purchase these training materials, they are yours. Come back to them often. I recommend every time a new team member joins the practice that telephone training is revisited. And if there are no new team members to initiate the training, consider twice a year! Make this a part of the ongoing team training.
Telephone Training Bundle & How To Use It
I’m so glad you are here. And this phone training bundle is designed with the dental practice in mind. Begin by viewing the tutorial video included in the bundle. This video is a power point slide presentation. And will help each member of the team understand the importance of tone and just what tone is.
Learn together just how powerful the telephone greeting is! And how to best manage our multi-tasking efforts as well as our “please hold” requests. The video also includes some great slides on words to use and words to avoid. As well as our most important dental patient conversation! You can even download the video and save it as a permanent piece of your dental office phone training practices.
Telephone Training With Phone Scripts
The words we choose can cause misunderstandings. And the dental office team might even feel they don’t know what the dentist or practice would like them to say. Or not want to ask how to handle a certain question. When we remove the confusion and uncertainty from our team members, we see much better patient experiences. And our dental office day improves dramatically. It’s easier for everyone to smile. And dental office stress is reduced. This phone scripts e-book is part of the dental phone training bundle. Download this e-book and distribute it to the team.
Write your own scripts for the team! Perhaps your team has additional questions and a need for additional scripts. Or you might even like these included scripts changed just a little. I understand each dentist is unique and has their own way of running their businesses. And you are right to do so. Perhaps these scripts can give you some place to start. But scripts take the worry out of what to say, and help the team focus more on patient care. And who wouldn’t want that?!
- Your Hello
- The Price Shopper Call
- New Patient Calls
- Short Notice Reschedules
- A Toothache Call With A Balance
- Confirmation Calls
- Do You Take My Insurance?
- Calling Unscheduled Hygiene Patients
- Overdue Account Balance Calls
- Voicemail Messages To Record
- Your All-Important “Good-bye”
Telephone Training Course
Also included in the telephone training bundle, is an online course. The course is simple to use. And can be printed as well. If you would prefer your team have the printed materials, you can do this. Or if you would prefer the team work through the individual units, we can create an account just for your team. And team members can complete the course units and present a certificate to you once it is completed.
Here’s what you’ll find inside this course. And there is an additional e-book included with your purchase. The Telephone Training Tips E-book includes some of the materials already shared through the video, phone scripts, and course. However, we learn best when we see materials repeated. And in different format. I know you will find these tools very helpful.
- How To Answer Your Office Phones
- “Please Hold Is Not A Greeting
- Simple, Real Positive,
- Your Office Voicemail
- New Patient Calls
- Return Those Calls
- Other Calls
- How To Close Calls
- Dental Office Telephone Tips Download (additional e-book)
Looking for a more personalized and individual training? I am here for you!! We can schedule one on one phone training sessions! And use this course and download as a jump off point!! Video training will allow your team members to practice one on one with me! And allow your team members to hear the importance of tone!
Please feel free to reach out to me for help with your dental front office telephone training! Perhaps you would like to consider one on one coaching and training sessions with your team or front office. I’m here for you and can definitely help you with your phone training needs. I look forward to working with you and creating the phone management your practice needs!