Dental Customer Service Components Overview
Dental customer service components are important to look at individually. So, let’s begin with just a general overall view here. And then we’ll walk through the individual pieces that create our patients’ dental experience. The dental front office team really is the glue that holds us all together. The administrative team gives our patients someone they can always talk to. Therefore, we want to be so approachable and trustworthy that our patients feel more than safe. They feel cared for.
When our dental customer service systems are spectacular, our new patient numbers climb quickly! We want our patients to love us so much that they rush to their social media accounts to brag. And tell all their co-workers how much they look forward to their dental appointments. Maybe even bring us special treats too! Because we all want to have fun too! And that’s what exceptional customer service systems do! They bring our dental practice exceptional dental patients!
Dental Customer Service Systems
My dental customer service systems are available for you through an on-line course that all team members can access. The course offers small, manageable units on purpose. Because small pieces to consider, discuss and implement within the practice are best! Take these systems one section or component at a time. And revisit the course and systems twice a year. Just to keep everyone aware, alert, and at their best! Take it up a notch!
Have you ever lost a patient for one “little” thing? It happens! And we can easily begin to slide downhill in any area of customer service. And although I’m not pushing Weekly Management Systems too much in this article, please keep in mind that Weekly Management Systems allow us the freedom to focus on patient care. Patient care includes exceptional customer service too!
Dental Customer Service Components Outlined
Dental customer service components form the whole patient experience. And we want to remember above all and in all patient interactions to keep our words positive and our tone light! Although we have serious clinical discussions, we can still use only positive language and a smile. And remember, our patients are the most important component in the mix! We make an investment in our patients when we take the time and energy to always provide exceptional customer service.
When we keep this investment in mind, we maintain better focus! And it’s fun as well. So, here are the components we bring into our dental customer service systems. Each individual component is one piece of the whole. One broken component is a broken system. Take a look through this list today. And see if there is any area you might like to improve!
- Clean & Modern Office
- Polished Manners & Dress
- Fabulous Listening Skills
- Smooth Transitions
- Sincere & Honest Communication
- Front Office Scripts for Common Conversations
- Flawless & Understandable Treatment Plans
- Technology That Makes Life Easier
- Absolute Comfort Discussing Money & Treatment
- Clear & Easy Financing Options
- Consistent & Accurate Billing
Wow! That’s A Lot To Know!
That’s a whole lot to do too! And we need to be exceptional in each and everyone of these areas. Because one shortcoming affects how our patients feel about us. And affects their overall experience. But, we can override our mistakes with kindness. I’m sure we’ve all heard the “kill them with kindness” saying. And it really is true. Kindness covers a multitude of “sins”. But by “sins”, I mean mistakes. A mistake is something we do unintentionally. Maybe we dropped the ball somewhere. But it definitely isn’t intentional wrong doing.
There’s just one more “little” thing to consider! Well.. actually it’s really a BIG thing! And that is our patient reviews! Because we want to provide a way for our patients to immediately brag about us. We want every one of our patients to be a member of our marketing team!
Dental Office Customer Service Components Bring Referrals
Dental office customer service components bring our patients a WOW! When each one of our dental customer service systems come together for each and every patient, we bring them our WOW! And who doesn’t want that? We give our best to our team and to our patients. And we love to hear everyone say “Wow!!”
Send patients an immediate text or email to share their “Wow”! Provide a way for your patients to say “Thank You So Much!” and to let the whole world know! Social media will allow for this, but you can also send emails and text messages to your patients asking for their feedback. It’s just one more great way to continue to boost your practice moral and bottom line as well. Click on that Lighthouse link above to see how! Have fun!!