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You Only Get One Hello!
This is a practical course with 20 units in 8 different modules.
You will find this is a pretty self explanatory course & best described by the modules & units.
You can move through the units & modules at any pace you would like, as this is a self-propelled course.
My recommendation is that you read through the entire course. Then go back through the course and begin making changes or mastering a new technique one step at a time.
Permanent change takes persistence and consistency!
To purchase this course, please clink on this link:
Dental Office Telephone Training
Once your payment has been processed, you will receive an email that you have been added to the course. You can then access the course through My Courses page ... just be sure you have logged in (and you can do that through My Account page).
| Module 1 | It Rings.. How To Answer The Office Telephone |
| Unit 1 | Your Greeting |
| Unit 2 | Create A Bond |
| Unit 3 | 3 Rings |
| Module 2 | Please Hold Is Not a Greeting |
| Unit 1 | When To Ask Your Patient To Hold |
| Unit 2 | Multiple Phone Lines |
| Unit 3 | The Note Pad |
| Module 3 | Simple, Real, Positive |
| Unit 1 | Simple |
| Unit 2 | Real |
| Unit 3 | Positive |
| Module 4 | Your Office Voicemail |
| Unit 1 | After Hours |
| Unit 2 | What To Say |
| Unit 3 | During Business Hours |
| Module 5 | New Patient Calls |
| Unit 1 | New Patient Information |
| Unit 2 | The Interview |
| Unit 3 | Schedule New Patients Soon |
| Module 6 | Return Those Calls! |
| Unit 1 | Messages Matter |
| Unit 2 | Follow Up Calls |
| Unit 3 | Unconfirmed Appointments |
| Module 7 | Other Calls |
| Unit 1 | How To Handle The Price Shopper Call |
| Unit 2 | "Do You Take Insurance?" |
| Module 8 | How To Close Your Call |
| Unit 1 | The Good-Bye |
