Dental Office Telephone Training Course improves dental office telephone management

Telephone Training For The Dental Team

You Only Get One Hello!

This is a practical course with 20 units in 8 different modules.

Copy and save each printable lecture on a desktop file or to a training binder for quick reference and future use. Although you may return as often as you like to the materials.

Module 1	It Rings.. How To Answer The Office Telephone
Unit 1	3 Rings
Unit 2	Your Greeting
Unit 3	Create A Bond
Module 2	Please Hold Is Not a Greeting
Unit 1	When To Ask Your Patient To Hold
Unit 2	Multiple Phone Lines
Unit 3	The Note Pad
Module 3	Simple, Real, Positive
Unit 1	Simple
Unit 2	Real
Unit 3	Positive
Module 4	Your Office Voicemail
Unit 1	After Hours
Unit 2	What To Say
Unit 3	During Business Hours
Module 5	New Patient Calls
Unit 1	New Patient Information
Unit 2	The Interview
Unit 3	Schedule New Patients Soon
Module 6	Return Those Calls!
Unit 1	Messages Matter
Unit 2	Follow Up Calls
Unit 3	Unconfirmed Appointments
Module 7	Other Calls
Unit 1	How To Handle The Price Shopper Call
Unit 2	"Do You Take Insurance?"
Module 8	How To Close Your Call
Unit 1	The Good-Bye

Power Up Your Dental Practice!

With 30 Years of Dental Practice Management Behind You!

Here is where you'll find the dental administrative resources your dental practice needs to truly power up your business systems and administrative practices.

So, let's get to it! Join my now 7820 registered users (dentists, marketing agencies, dental practice coaches and consultants, private educational systems, hygienists, assistants, practice managers and more)!

Our dental teams represent us to our community. Through every patient interaction, the dentist builds and grows their reputation. Be sure your team has the tools to do this well.

Here is where you'll find all the tools and support you need to best manage this task. The task of training and coaching and leading your team!