You Only Get One Hello!
This is a practical course with 20 units in 8 different modules.
Module 1 | It Rings.. How To Answer The Office Telephone |
---|---|
Unit 1 | 3 Rings |
Unit 2 | Your Greeting |
Unit 3 | Create A Bond |
Module 2 | Please Hold Is Not a Greeting |
Unit 1 | When To Ask Your Patient To Hold |
Unit 2 | Multiple Phone Lines |
Unit 3 | The Note Pad |
Module 3 | Simple, Real, Positive |
Unit 1 | Simple |
Unit 2 | Real |
Unit 3 | Positive |
Module 4 | Your Office Voicemail |
Unit 1 | After Hours |
Unit 2 | What To Say |
Unit 3 | During Business Hours |
Module 5 | New Patient Calls |
Unit 1 | New Patient Information |
Unit 2 | The Interview |
Unit 3 | Schedule New Patients Soon |
Module 6 | Return Those Calls! |
Unit 1 | Messages Matter |
Unit 2 | Follow Up Calls |
Unit 3 | Unconfirmed Appointments |
Module 7 | Other Calls |
Unit 1 | How To Handle The Price Shopper Call |
Unit 2 | "Do You Take Insurance?" |
Module 8 | How To Close Your Call |
Unit 1 | The Good-Bye |