You Only Get One Hello!
This is a practical course with 20 units in 8 different modules.
| Module 1 | It Rings.. How To Answer The Office Telephone | |
|---|---|---|
| Unit 1 | 3 Rings | |
| Unit 2 | Your Greeting | |
| Unit 3 | Create A Bond | |
| Module 2 | Please Hold Is Not a Greeting | |
| Unit 1 | When To Ask Your Patient To Hold | |
| Unit 2 | Multiple Phone Lines | |
| Unit 3 | The Note Pad | |
| Module 3 | Simple, Real, Positive | |
| Unit 1 | Simple | |
| Unit 2 | Real | |
| Unit 3 | Positive | |
| Module 4 | Your Office Voicemail | |
| Unit 1 | After Hours | |
| Unit 2 | What To Say | |
| Unit 3 | During Business Hours | |
| Module 5 | New Patient Calls | |
| Unit 1 | New Patient Information | |
| Unit 2 | The Interview | |
| Unit 3 | Schedule New Patients Soon | |
| Module 6 | Return Those Calls! | |
| Unit 1 | Messages Matter | |
| Unit 2 | Follow Up Calls | |
| Unit 3 | Unconfirmed Appointments | |
| Module 7 | Other Calls | |
| Unit 1 | How To Handle The Price Shopper Call | |
| Unit 2 | "Do You Take Insurance?" | |
| Module 8 | How To Close Your Call | |
| Unit 1 | The Good-Bye |
