You Only Get One Hello!
This is a practical course with 20 units in 8 different modules.
Copy and save each printable lecture on a desktop file or to a training binder for quick reference and future use. Although you may return as often as you like to the materials.
| Module 1 | It Rings.. How To Answer The Office Telephone |
|---|---|
| Unit 1 | 3 Rings |
| Unit 2 | Your Greeting |
| Unit 3 | Create A Bond |
| Module 2 | Please Hold Is Not a Greeting |
| Unit 1 | When To Ask Your Patient To Hold |
| Unit 2 | Multiple Phone Lines |
| Unit 3 | The Note Pad |
| Module 3 | Simple, Real, Positive |
| Unit 1 | Simple |
| Unit 2 | Real |
| Unit 3 | Positive |
| Module 4 | Your Office Voicemail |
| Unit 1 | After Hours |
| Unit 2 | What To Say |
| Unit 3 | During Business Hours |
| Module 5 | New Patient Calls |
| Unit 1 | New Patient Information |
| Unit 2 | The Interview |
| Unit 3 | Schedule New Patients Soon |
| Module 6 | Return Those Calls! |
| Unit 1 | Messages Matter |
| Unit 2 | Follow Up Calls |
| Unit 3 | Unconfirmed Appointments |
| Module 7 | Other Calls |
| Unit 1 | How To Handle The Price Shopper Call |
| Unit 2 | "Do You Take Insurance?" |
| Module 8 | How To Close Your Call |
| Unit 1 | The Good-Bye |
