Dental Office Phone Training Grows Practices
Dental office phone training brings growth. Yes, it’s true! Because not every dental practice does this, it is easy to rise above the rest here.
Train every person on the team and empower the dental team! Empower the team to handle every call and question. And better care for every dental patient who calls the office.
Do You Provide Phone Training?
How do I know dental practices don’t always provide phone training? I know this from experience. In the 7 dental practices that hired me, only 1 of these practices provided phone training right away. In every other practice, I was put on the phone immediately.
Without any real training at all in anything. It was truly “sink or swim”. Fortunately, I had picked up some things along the way. And further education did come.
Telephone Training for The Dental Team
I have made all my training and experience available to you. In fact, you have the option to take what I have learned and make it work for you. Which means, you can take it to a whole new level!
Take this telephone training and master it. And customize it to suit your needs. But no matter where you are in life, there is room for growth! Even one little piece of missing information could be the very key to your success!
Improve & Enhance Patient Experience With You!
Yes, dental office phone training improves every patient phone call! When our dental patients are happy, everyone is happy! We want the office phone handled quickly. And I identify just how quickly in the course. How many rings does it take for the front office team to pick up the phone? Does the phone ever roll over to voicemail during business hours? And is that even acceptable?
What’s Really Happening With Your Dental Office Phones?
And what about the office voicemail system? Is there a proper way to manage this? And does the office voicemail system even matter? And why? How quickly are calls returned from voicemail? What does our voicemail message say? Yes! it all impacts the practice! Every system and every conversation!
Dental Office Phone Training With Excellence
Some of our favorite words are , “Please Hold”. Am I wrong? We hear this from nearly every business we call. How can your dental office better manage the “please hold” feature we have? When and how do we want to use this? You do know it’s not a proper phone greeting! Sure, you can use it! And patients will usually hold! But what if you could do better! Because we can always do better. And that’s how we rise above the rest!
Dental Office Phone Training Increases New Patient Calls
When our existing patients are happy, they refer others. It’s so important to remember to celebrate our existing patients. Even those who have been with the practice for a long time.
It’s easy to take patients like this for granted. And to think that they will always stay. We do well to remember that they also have a choice. And they made the choice to be with us. They will refer other patients to us too, or not!