Improving Dental Patient Reviews with Intent
Improving dental patient reviews requires mindfulness. When a patient is less than happy with the practice, there is room to improve. There is something more to learn. And it’s totally up to us what we do. We can rationalize and justify and explain all we want. But it doesn’t change a negative or less than glowing patient review.
So, the first step is to objectively respond. “What can I learn from this?” is a fabulous place to start. “What is my take-away?” and “How can I help this to not repeat itself?” are just a few more thoughts to think. Then, we can move into a more positive course of action.
Simple Acts of Kindness
Simple acts of kindness speak volumes to our team and our patients. Politeness, courtesy, and listening are basic skills to implement in our day. Professionalism and authenticity can work in the same office and within the same team. Often, we see one without the other. A team might be extremely authentic but lack professionalism. And another dental office team might function with high professionalism but feel like a team of robots.
Keep it real and make it shine! Because that is something our patients truly seek. Dental patients must feel safe, heard, cared for, and appreciated. It’s something we all need as human beings. And somehow, in our wonderful world of dentistry, we often miss the mark. How do I know? Take a look online at dental practice reviews. And consider how many patients call your practice because they are unhappy with their last?
Improving Dental Patient Reviews with Training
Dental office administrative training is a missing element in patient satisfaction. And we want more than patient satisfaction. Our dental practices want our patients to rave about their dentist! Create waiting lists of patients who jump at the chance to catch an open appointment with our team! Because we are the absolute best at what we do. And not just the dentistry piece of the practice. Our administrative systems are flawless as well!
