Dental Front Office Membership provides access to all resources

Access All E-Books, Courses & Videos

Dental Front Office Membership is a dynamic resource for your dental practice!

Includes E-Books, Courses, Videos, & PowerPoint Slide Presentations for your administrative training needs.

There is no renewal fee ever. The course materials are yours to access as often as you like. Download videos. Many courses include action plans, worksheets, and more!

Each team members create can create their own account here and work through materials at their own rate. Ask me how to do this!

There is a lot to manage in dental administration. But you have nothing to fear and everything to gain here. I’m here to help you and your team.

Create the dental office days your team and patients truly enjoy. Every day!

Let’s take a closer look at the tools you’ll access with your membership:

Resources Included with Your Dental Front Office Membership

Train the Entire Team!

E-Books Included in Your Dental Front Office Membership:

12 Downloads & 1 Google Drive File

Weekly Management Systems Workbook

Reorganize & Restructure!

Dental Office Weekly Management E-Book walks the dental office team through a series of administrative tasks based on a four-day work week. Work through this e-book for the entire month with different special assignments each day. Special assignments include patient aging reports, unpaid insurance claims, and hygiene reactivation.

Dental Office Reception Manual

A 22-page download

Dental Office Reception Manual is an important read for everyone on the dental team. Because we all meet, greet, and receive patients every day. And this is a skill we seek to use to help our patients in so many ways. We ask much of our dental patients. We seek our patients’ trust. Patient compliance and referrals grow with better patient reception.

Dental Office Reception Manual

Center Stage
Reception Desk & Workstations
Greeting in Person
Walk-In Emergency
Walk-In Salesperson
Office Phones
Upset Patients
Late Patients
Clinicians Running Behind
New Patient Calls
Transfer of Records
Premedication
Check-in & Check-Out
Making Appointments
Basic Dental Abbreviations & Terminology
Dental Specialists & Referrals

Dental Office Phone Scripts Support the dental office team.

Dental Phone Scripts E-Book

Dental Office Phone Scripts take the worry out of our phone conversations. So many of our dental office and patient conversations are very similar. And because our phone greeting brands us, it’s a critical script. Take this Phone Scripts E-Book and put it to good use in your dental practice today! Create the scripts you want your team to use and train the entire team to manage your phones well!

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

Your Hello
The Price Shopper Call
New Patient Calls
Short Notice Reschedules
A Toothache Call with Patient Balance
Confirmation Calls
“Do You Take My Insurance?”
Calling Unscheduled Hygiene Patients
Overdue Account Balance Calls
Voicemail Messages To Record
Your All-Important Goodbye

Dental Office Phone Tips is a practical guide to help with phone basics and management

Dental Office Phone Tips E-Book

Dental Office Telephone Help for You!

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the workforce. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to everyday phone use.”

Dental Hygiene Schedule Management is an ebook that includes reactivation systems for the team.

Dental Hygiene Schedule Management E-Book

Dental Office Hygiene Schedules Can Be Extremely Fluid. It is possible to create stability and see your dental hygiene schedules flourish!

The dental hygiene schedule is the blood of the dental practice, producing about 80% of the restorative schedule each day. And many practices feel a sense of helplessness or just being stuck in their hygiene program and schedules. Let’s fix that for you today!

chapters include:

Scheduling an Appointment

What is Your Reschedule Policy

How to Handle Short Notice Reschedules

Short Notice Call List

Appointment Confirmation

What Should Your Schedule Look Like?

Hygiene Reactivation

Dental Restorative Schedule Management

Consistency

A PDF download to help you with the basics you need to maintain your daily restorative schedule.

And a fabulous training tool for new team members to read through quickly to gain some insight into the key elements of dental office scheduling specifically within the production schedule.

Dental Restorative Schedule Management comes with its own daily challenges. Challenges such as what can we do to better confirm out appointments? What should we do when a patient is running behind or even our dentist? And do we know when that lab case is due in the office?

Accounts Receivable Made Simple E-Book

Improve Dental Office Collections

Improve Dental Office Collections with better patient account management! The Dental Accounts Receivable Made Simple E-Book focuses solely on patient balances and collection of patient balances. As well as a phone script to ask for payment, collection letters, patient credit balances, and reports to run and track.

Use this guide to help your practice implement daily patient statements and routinely printing patient credit balance reports. Daily patient statements and monthly credit balance review are key! This guide walks you through how to set up daily patient statements. Which keeps money consistently showing up at your door.

Dental Block Scheduling Guide is a downloadable pdf for the dentist and their team to help build their daily schedule

Advanced Dental Block Scheduling Guide

The Dental Block Scheduling Guide Solution

Every hour in the dental practice is much more productive with a customized template. Stress levels are significantly reduced as the team knows just how and where to schedule procedures.

You might even recognize the need for an associate dentist or more hygiene time. Or just the opposite. Awareness and informed decisions make all the difference in this important foundational piece of dental practice management.

The Dental Block Scheduling Guide also provides examples of a dental hygiene schedule and a dental restorative schedule.

Consider bringing the team together for an afternoon team building exercise. And create your ideal daily schedules together. This guide walks you how to lead the team through the process. And what you’ll need to do to prepare to execute the plan.

Dental Hygiene Coordinator's Manual

No More Open Hygiene Time!

The role of the Dental Hygiene Coordinator is to enhance the patient experience through relationship building, education, and interaction. This downloadable PDF is a basic guide and manual to support the Dental Hygiene Coordinator in that role. Build patient relationships that keep your patients coming back and referring other patients. Learn basic terminology, codes, and processes quickly. Like how to manage reschedules and create a short notice call list that works well!

What Does a Hygiene Coordinator Do?

Different Types of “Cleanings”

Periodontal Charts & Measurements

Dental X-rays

Dental Insurance & Hygiene Procedures

New Patient Info

Dental Insurance & Hygiene Codes

Insurance Claims for Hygiene Codes

Continuing Care Settings

Patient Conversations

Monthly Numbers

Better Dental Financial Presentations is an ebook to prepare the dental office team for better financial presentations.

Better Dental Financial Presentations E-Book

What’s More Important Than Our Words?

This download provides the dental team with some invaluable tips to help improve boost confidence with treatment presentation. Through a little understanding of our body language, tone, and words, we can better communicate with our dental patients daily.

15 Seconds
First Impressions – First Phone Calls
Greeting Patients
Body Language
The Eyes Have It!
Smile : )
Tone *
How We Say The Words We Say
Volume
Clarity
Speed
Pause
Emotion
What Do We Say?
Some Scripting
Patient Hand-Offs
The Presentation
The Power of Pre-Payment Plans
Positive Words

Dental Patients Out-of-Network is a book designed to help treat patients who are out of network

Out-of-Network Dental Patients E-Book

“Do you take my insurance?” “Are you in my network?”

Patients ask these questions daily! How we answer their questions and manage their care determines their response to us. We want our patients to receive their dental care with us. This download guides your team in how to provide the answers and the service that keeps your patients right by your side regardless of their dental insurance!

Dental Patient Chart Notes E-Book

What’s in a Patient Chart Note?

Dental Office Chart Notes E-Book is a 9 page, easy to follow instructional download for team training and discussion. It’s a fabulous introduction to chart notes for new team members. Both in administrative and clinical roles. And also helps the team when creating unity and conformity in chart note creation or template design.

Dental Front Desk Manual

96 – pages

Customer service – Phones – Hygiene – Restorative – Collections

A fabulous guide to master dental administration. And contains all my course materials in PDF format.

Dental Front Desk Manual is a Google Drive file. This is a large file. And includes Customer Service, Phone Management, Hygiene Schedule Management, Meeting Production Goals, Dental Insurance and Collections relating to Dental Insurance Issues – (downgrades, benefit verification, dual dental insurance).

With the purchase of your membership, you’ll download the link to this manual.

4 Power Point Slide Presentations with Audio!

Download these videos and keep them in your training toolbox! They make for great team meeting conversations and guides.

Dental Phone Greetings Training Video is a PowerPoint presentation that provides the dental office with tone training.

Dental Phone Greetings Tutorial

Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12 minute Power Point slide presentation provides training in the following:

Tone (volume, clarity, speed, pause, emotion)
3 Rings (how quickly to answer)
Words We Use (example of a scripted greeting and why to script it)
Words to Avoid
Multi-tasking (how and when to ask patients to hold)
Our Good-bye Gold

This course includes downloadable notes that may be used to help gather some key points.

Dental Office Hygiene Scripts Improves Patient Compliance in the dental office.

Dental Hygiene Scripts Video Presentation

For The Dental Administrator

This recorded power point slide presentation focuses on the scripts used by the dental administrative team or those acting in an administrative role. The scripts we most often use in our hygiene patient interactions are included here. You will find:

What to say when making an appointment
What to say to get your patient’s commitment to your reschedule policy
How to communicate cost and when to have that conversation
What to say when a patient breaks the reschedule rule
How to generate and use an effective call list

Dental Insurance Training By Video Power Point Presentation

Dental Insurance Training Video

This 20-minute power point presentation brings the fundamental and basics of dental insurance to the viewer and includes the following topics of discussion:

Types of Dental Insurance
What are CDT codes? How are they categorized?
Insurance Terminology
Dual Dental Insurance
Downgrades
Calculating Benefits

Also included are my Dental Insurance Verification Form and Downgrade Calculator.

Dental financial presentations and scripts improve case acceptance.

Dental Financial Presentations with Payment Options

We want to say “yes” when our dental patients ask if we “make payment plans”. And we can. Let me show you how to say “yes” and present several payment options to your patients.

When we say yes, we align ourselves with our patient. And we make space for treatment to happen! This power point presentation will help you and your team develop the payment plan options your patients need to say “Yes”!

On-Line Courses in Your Membership

Yes, there’s more! I encourage you to have your team members jump in and create their own accounts here. Once they’ve done that, I’ll open up all courses to them. And they can work through the course materials as they wish. Copy, print, and save these course lectures so you will have them forever!

(Check out the Courses Page for detailed lecture titles and additional info)

Weekly Management Systems Course

Dental Practice Management Systems with My Weekly Management Systems!

This course takes my Weekly Management Systems and walks the dental administrator through each day with special assignments for each day. It is designed to help reduce accounts receivable, keep hygiene patients scheduled, and production goals met.

There are 16 individual lessons divided over 4 weeks, with one lesson for each day. It is based on a 4-day work week but can be easily customized to fit a 3 or a 5-day work week.

This course is a game changer, and you won’t find anything like it anywhere else. I personally have developed this material from my years of dental practice management education, experience, and coaching! You can even print the course units and add to your front desk “how to” manual!

Dental Office Telephone Training is for everyone on the dental team.

Telephone Training Course

A must for all dental office team members!

This telephone training course makes it easy for your dental office! It is a self-directed course and can be revisited time and time again.

It is designed to offer training & support with valuable tips for every dental team member. Our office phones are the biggest way we communicate with our patients. We truly need to get this right and to get it right as soon as we put our team on the phone.

The course contains very basic techniques on how to answer the phone to more advanced lessons on handling difficult patient calls.

How To Answer The Phone
Please Hold is Not a Greeting
Simple, Real, Positive
Your Office Voicemail
New Patient Calls
Return Those Calls
Other Calls
How To Close

dental hygiene schedule management course for the dental team to support them in building and maintaining a solid dental hygiene schedule

Hygiene Schedule Master Class

Dental Hygiene Schedule Management from Beginning to End!

Dental Hygiene Schedule Management can be a challenge. However, the individual units in this course take the user step by step through the process. And work to help you master the challenge as quickly as possible.

The course is a self-directed course, allowing the user to complete the course at their own pace. Read through the course units and modules in their entirety. Even print the units if you like to create a reference manual. Then go back and work through the units step by step.

Create your ideal template
Get scripts to support patient scheduling
See how to manage frequent reschedules
Learn my 3-strike rule
See how to best manage short notice reschedules
Work reactivation systematically

The dental hygiene schedule management course includes a total of 16 units in 4 separate modules. Each individual unit takes the user through a small step and then builds one step upon another.

Dental Hygiene Schedule Management can take some time to master! But we can definitely reduce that time with the help of the information available here.

Ready To Become “THE” Hygiene Schedule Master?!

Dental Office Production Goals Course to train dental teams in meeting their production goals

Meet Dental Office Production Goals Course

Meeting Dental Production Goals Is Possible

Create Your Ideal Schedule Template
Track Treatment Presented vs Treatment Scheduled
Manage Resistant Patients
Best Treatment Presentation
Schedule Management
Scheduling Scripts
& More

Dental Office Production Goals – Easier Together!

Let’s Walk Together Through the Steps of Creating and Maintaining Your Ideal Restorative Schedule.

There is an action plan download at the end of the course.

Dental Office Collection Practices

An On-Line Course with Modules:

Talking About Money
Calculating Dental Insurance Estimates
Dual Dental Insurance
Dental Insurance Pre-Estimates
Insurance Aging & Follow-Up
Patient Billing & Collections

Calculating Dental Benefits Course

Dental Benefit Calculations Course walks the user through the steps of calculating patient benefits with examples. Definitions and explanations are provided for the user. As well as step by step calculations that are easy to follow. Practice examples and math problems are provided with solutions and explanations.

This is a great course to print out and use as a training manual for new dental office administrators. Or even as a test for potential team members.

Dental Customer Service Systems

Systems are so important for a successful business. Even in the business of dentistry, systems are key.

Our dental patients have choices. And our patients will choose the practice where they feel valued.

A solid customer service system practiced by the dental team, provides consistent superior patient care.

The amazing experience your patients enjoy in your dental practice, will keep them coming back, scheduling treatment, and even referring others.

This course is meant specifically for the dental front office but can certainly be helpful to the entire dental team.

Join Now!

Dental Front Office Membership

Access All Training Materials With No Renewal

Access All E-Books, Courses & Videos

Resources Included with Your Dental Front Office Membership

E-Books Included in Your Dental Front Office Membership:

12 Downloads & 1 Google Drive File

Weekly Management Systems Workbook

Reorganize & Restructure!

Dental Office Reception Manual

A 22-page download

Dental Office Reception Manual

Table of Contents

Dental Phone Scripts E-Book

This 14-page e-Book contains the most commonly needed phone scripts for the dental office.

Your Hello

The Price Shopper Call

New Patient Calls

Short Notice Reschedules

A Toothache Call with Patient Balance

Confirmation Calls

“Do You Take My Insurance?”

Calling Unscheduled Hygiene Patients

Overdue Account Balance Calls

Voicemail Messages To Record

Your All-Important Goodbye

Dental Office Phone Tips E-Book

Dental Office Telephone Help for You!

“Our dental office phones are different than our personal cell phones. They look different and they work different. Technology continues to evolve with time.

In our evolution, we have a new generation of people joining the workforce. Great people who may have had very little experience with an office land-line telephone. But are far advanced in other areas of technology.

Dental Office Telephone Tips brings some very basic and practical phone applications to the dental team. Because we don’t want to take anything for granted when it comes to everyday phone use.”

Dental Hygiene Schedule Management E-Book

Dental Office Hygiene Schedules Can Be Extremely Fluid. It is possible to create stability and see your dental hygiene schedules flourish!

The dental hygiene schedule is the blood of the dental practice, producing about 80% of the restorative schedule each day. And many practices feel a sense of helplessness or just being stuck in their hygiene program and schedules. Let’s fix that for you today!

chapters include:

Scheduling an Appointment

What is Your Reschedule Policy

How to Handle Short Notice Reschedules

Short Notice Call List

Appointment Confirmation

What Should Your Schedule Look Like?

Hygiene Reactivation

Dental Restorative Schedule Management

Consistency

A PDF download to help you with the basics you need to maintain your daily restorative schedule.

And a fabulous training tool for new team members to read through quickly to gain some insight into the key elements of dental office scheduling specifically within the production schedule.

Dental Restorative Schedule Management comes with its own daily challenges. Challenges such as what can we do to better confirm out appointments? What should we do when a patient is running behind or even our dentist? And do we know when that lab case is due in the office?

Accounts Receivable Made Simple E-Book

Improve Dental Office Collections

Advanced Dental Block Scheduling Guide

The Dental Block Scheduling Guide Solution

Every hour in the dental practice is much more productive with a customized template. Stress levels are significantly reduced as the team knows just how and where to schedule procedures.

You might even recognize the need for an associate dentist or more hygiene time. Or just the opposite. Awareness and informed decisions make all the difference in this important foundational piece of dental practice management.

The Dental Block Scheduling Guide also provides examples of a dental hygiene schedule and a dental restorative schedule.

Consider bringing the team together for an afternoon team building exercise. And create your ideal daily schedules together. This guide walks you how to lead the team through the process. And what you’ll need to do to prepare to execute the plan.

Dental Hygiene Coordinator's Manual

No More Open Hygiene Time!

What Does a Hygiene Coordinator Do?

Different Types of “Cleanings”

Periodontal Charts & Measurements

Dental X-rays

Dental Insurance & Hygiene Procedures

New Patient Info

Dental Insurance & Hygiene Codes

Insurance Claims for Hygiene Codes

Continuing Care Settings

Patient Conversations

Monthly Numbers

Better Dental Financial Presentations E-Book

What’s More Important Than Our Words?

This download provides the dental team with some invaluable tips to help improve boost confidence with treatment presentation. Through a little understanding of our body language, tone, and words, we can better communicate with our dental patients daily.

Out-of-Network Dental Patients E-Book

“Do you take my insurance?” “Are you in my network?”

Dental Patient Chart Notes E-Book

What’s in a Patient Chart Note?

Dental Front Desk Manual

96 – pages

Customer service – Phones – Hygiene – Restorative – Collections

A fabulous guide to master dental administration. And contains all my course materials in PDF format.

With the purchase of your membership, you’ll download the link to this manual.

4 Power Point Slide Presentations with Audio!