Our dental office phones are the lifeline for our practices. And our phone greeting brands us. This 12 minute Power Point slide presentation provides training in the following:
Tone (volume, clarity, speed, pause, emotion)
3 Rings (how quickly to answer)
Words We Use (example of a scripted greeting and why to script it)
Words to Avoid
Multi-tasking (how and when to ask patients to hold)
Our Good-bye Gold
This course includes downloadable notes that may be used to help gather some key points.
