Dental Office Telephone Training Course On-Line
My dental office telephone training course is available for all team members here at asthedrillturns.com! This is an on-line course that is available with the Dental Practice Annual Coaching Plan.
And all course units are printable. Or copy and save to a computer desktop file. And perhaps a hardcopy as well. Create your own phone training manual with the e-books, videos & course materials available.
Or implement my Dental Office Operational Manual that is also included within the annual coaching plan here. (Now, let’s get back to this phone training course.)
Why Phone Training is Important
We don’t know what we don’t know. Which is why we train our teams to handle every phone call just the way we need them to.
When we put our team members on our phones without proper training, we can expect confusion and less than perfect patient experiences.
Our new patient numbers are less than we might expect. And there are inconsistencies in our daily schedules and functions.
Dental Office Telephone Training Course Helps
While on the other hand, when we train well, we see amazing results! New patient numbers soar as our patients refer their friends and relatives.
We can count on our team to keep our daily schedules just the way we need them. Because the tools and techniques are in place for them to do so. We’ve made it so.
What's Inside The Telephone Training Course?
- How to Best Answer Each Call
- Please Hold is Not a Greeting
- Keeping it Real, Positive Patient Experiences
- How & When to Use Voicemail
- New Patient Calls
- When to Return Calls & How Soon
- Other Important Call Management
- Closing Calls & Our All Important See You Soon
Dental Office Telephone Training Course & More
We learn best through repetition and variety. What I mean is, that through a variety of ways, we hear and see the same materials. Which is why I provide your team with an on-line course they can access. As well as a video you can download for the tea. And e-books for the team to review individually.
Then, there is my Dental Office Operational Manual. Which lays out for your team exactly how your phone calls are to be answered. And includes some basic scripts for you to customize to suit your practice needs.
Jump in today!