Dental Phone Skills Mastery Checklist
Dental Phone Skills Mastery Checklist for Training Your Dental Team:
- The Art of Tone Management & Positivity
- How to Answer Dental Patient Phone Calls
- Correct Use of Our Hold Button
- Control Each Conversation
- Tough Patient Conversations
- Thank You vs I’m Sorry
- Closing Calls Well
Dental Phone Greetings Training Video
Dental Phone Skills Mastery Training Tool
Dental phone training must include the importance of how we say what we say. When our dental teams answer phones with professionalism and kindness, we are already one step ahead of competition!
However, the opposite is also true. If stress, chaos, and doubt is what our patients or new patients hear when they call our business, we are now set-up for patients who hesitate to schedule treatment. Or perhaps patients who frequently reschedule their appointments!
Dental Phone Tips & Practical Applications E-Book is Included in Your Dental Practice Operations Manual Download Here!
Dental Office Phone Scripts E-Books Is Also Included & Outlines Our Most Common Patient Conversations
We Have The Same Patient Conversations in Dentistry
So, here’s the good news! When our teams know just what to say, they can better focus on how to best communicate the right words.
Does your team know what you might like them to say when greeting callers? Or during a tough patient conversation? How about when closing a call?
Document and brand your patient conversations today!
Courses, E-Books, Videos & an Operations Manual!
Purchase your Dental Practice Operations Manual Template here and you’ll get all the tools, videos, downloads, e-books and guides you need to administrative train all your team members.
Use the tools included here just as they are, or customize to create your very own branded training materials.
Read more by clicking below on just what’s included with your purchase today: