Dental Phone Training Steps Outlined
Dental phone training steps are important to consider. Both for our existing team members and for newbies as well. Because we need everyone on the team to know just how to do this.
And not just how they think we need them to do this. But exactly how we need them to do this. This is something our team can only learn from us. So, as the business owner, and team leader, where do we begin?
Begin With A Plan
Let’s begin with existing team members. And let’s assume there has been no formal phone training in the practice. Until now. But now is all we really have. So, it’s perfectly fine. In fact, it’s right where we are supposed to be.
Now, let’s put together our tools. The tools we need to train both our existing dental office team and any new team members who join us later.
Phone Training Tools We Need
Before we build any reconstruction or new construction project, we put together our tools. The same is true with phone training in our practice. We must fill our toolbox with all the things we need to get the job done well.
- Phone Scripts
- Instructions on how to use our “hold” feature.
- Best words to use and words to avoid in patient communication
- Ask for the team’s input – what do they want to know!
Ask For Team Input
Team input is truly beneficial when extending phone training to an existing team for the first time. Because we build a greater rapport with our team in this way. And we find out just what it is they need from us. Plus, we create a sense of ownership and accountability within the team as well.
Dental Phone Training Steps For An Existing Team
When we share our vision and our plan with the team, we allow the team to be part of the solution. This is a great team meeting conversation. And a follow-up meeting could be the best way to share the actual training materials. Through hand-outs, power point or video presentations.
Phone Training for New Team Members
An existing dental office team is a great resource for help in developing training for a new team member. Ask the team what they would like to know if they were brand new to the team. And how to best document and implement the training.
As the dental practice owner and team leader, the answers may surprise you. And you will surely learn some new things about your practice and your team that will help you to grow and become the business and leader you desire to be.
What to Include:
- how to use the equipment
- who to contact if the equipment malfunctions
- basic phone etiquette – food & phones don’t mix!