Dental Front Desk Training Is Essential
Dental front desk training is an essential step for new team members. However, it’s also helpful for dental assistants who may help out at the front office. And on-going support and tricks may help existing business assistants.
Because dentistry is a business, our systems drive the practice. Even if you don’t realize you have systems, believe me, you do!
Just because they are not documented, doesn’t mean they don’t exist.
If it feels like you are in chaos, and your systems are not documented, that is exactly why.
Telephones
Telephone training is necessary first. Yes, anyone can answer the phone. But we want to do it better than just answering the phones. And we want our customer service to exceed our patient’s greatest expectations.
Through the use of scripts and practical tips, I’ve got several tools to help your team master this skill fast!
Our phone management systems brand the our practice. So we want to be sure we manage this well.
Dental Front Desk Training Tools for Phone Management & Customer Service Include:
- Dental Office Reception Manual
- Dental Customer Service Systems Course
- Dental Phone Greetings Video
- Dental Phone Scripts e-Book
- Practical Phone Tips & Application e-Book
Hygiene Schedule Management
We must equip our team with the tools needed to fill every open hygiene appointment. Do you expect your team to just know how to do this? Or do you guide your team in the steps to take to keep your day flowing just as you need and want it to? I’ve got you!
Open appointment times can be a challenge. I think the dental hygiene schedule is more fluid than any other schedule. But with my detailed steps and strategies, it’s a snap!
Dental Front Desk Training to Reach Production Goals
We need all team members to know what’s required to reach our daily, weekly, and monthly production goals. How and where to schedule patients within the schedule correctly. How to communicate our confirmation and reschedule policy kindly and with authority. So that we get our patients’ commitment with ease.
Yes, I’ve got that outlined for you as well. With specific instructions on how managing the dentist’s schedule is different from managing our hygiene schedules.
Dental Front Desk Training Accounts Receivable
Your goal should be to keep your total accounts receivable equal to or less than your average monthly production. So, in order to do this, you need a solid system.
Daily patient billing and insurance billing are necessary. And so are weekly management of the patient aging and insurance aging.
And let’s not forget the credit balance report and patient refunds. You don’t want to get stuck with a huge credit balance report due to years of neglect!
You’ll find it all within e-books, courses, and operations manual here!
When do you contact patients about overdue account balances? And what do you say? Should you call or send a letter? There are a lot of tasks to keep in order here.
And organization is critical. If the accounts receivable are handled casually, it will show. This area keeps the business expenses paid and that includes you! You definitely want to get this right!
