Dental Office Business Systems to Update
Dental office business systems require adjustments with practice growth. Otherwise, everyone suffers. The stress level of the practice goes up. And the production and collection numbers drop. Or those numbers just get harder to reach. It might even seem like growth and expansion are a bad thing. But that could be because you are experiencing stress and discomfort.
Stress is a Symptom of Systems Distress
Yes, the stress is a symptom. But don’t scale back to feel better. Instead, rise up. Take the higher road. And consider expanding your business systems. Create more efficiency and productivity. Allow the team to breathe again. And see your patients smile more! You might not even be aware how much your customer service is being affected! Sometimes, we just can’t see the forest through the trees.
What Is a Business System?
I like simple. Therefore, simply put, a business system is a course of action. It’s the course of action designed to achieve a specific result. In the business of dentistry, our specific result is normally a set production/collection goal. And of course to provide superior dental care and customer service experiences to each and every patient.
Why Your Dental Practice Needs Great Business Systems
Great dental office business systems combined with superior customer service will clear the road for dental practice expansion. And will do this without stress or distress. You’ll be so surprised at how “easily” things seem to just fall into place. The work is put into your systems. But it really isn’t work at all. Just learn and develop systems. Focus on your patients and their dental care. And everything else falls into place.
Phones & Customer Service
Thriving businesses, including dental practices, have solid operating systems. And they implement their systems while providing outstanding customer service. If you want to rise above the rest, you need to aim high. Aim high with customer service and telephone techniques. Learn the value of your “hello” and “good-bye”. Polish up your patient “check-in” & “check-out” experience. And answer your phones every time they ring.
Dental Office Business Systems Include Formal Training
Telephone training for the dental team is absolutely essential! Customize your greetings and scripts! But above all, be impeccable with your words. Top notch customer service includes proper manners and respect.
The patient isn’t always right. But the patient is always treated right. Define what that means within your practice. And communicate it to the team. Through leadership, training tools, and by example.
Dental Office Business Systems Include Goals & Scheduling
Are you consistently reaching your monthly production goals? Or do you need to make a change to your goal? When was the last time you updated your production goal? And are you happy with your restorative schedule template?
Hygiene reactivation and open appointment times are challenges. The two kind of go hand in hand. But we have the power of our short-notice call list to balance this. And quite often this power is missed. This is your insurance policy and will save your schedule on more than one occasion.
Get Your Collections to 100% Fast!
Our final dental front office system is collections. You certainly want strong collection systems, or what’s it all for. You have worked for nothing if you are not collecting 100% of what you produce. Yes, it is possible to collect 100% of what you produce. But of course, the choice is up to you. And your collection systems.
My systems truly are the best! And accounts receivable is my strong point! I have implemented my accounts receivable business systems in each practice I have worked in. You have access to all my secret powers here. Daily patient billing and weekly management systems to track outstanding money is all it takes. You can do it too!
