Dental Office New Year Begins
Dental Office New Year 2021 is here! I am so happy to step into this new year with you. Thank you for joining us here. And I am excited to tell you what is in store here in 2021. My goal is to work through each of the dental practice systems with you this year through blog posts.
This January of 2021, my focus is on customer service and phone training in blog posts. With a special second guest post on credit card processing at the end of the month. But let’s jump into January and our first leap comes from my training checklist!
In dentistry, we take care of people. And it is our goal to help our patients smile. We improve their outward smile. However, we also must gain their trust. And we do this by winning their hearts. We ask for a lot of trust from our dental patients. Trust with their health concerns and physical appearance is huge. But there is also a financial factor to consider.
So, how do we begin with this heart winning venture? That is where we begin in 2021 together. Join us as we venture through this new year with a new adventure before us!
Dental Office New Year: The Art of Reception
The first item on my dental administrative training checklist is the Dental Office Reception Manual. Kindness covers a multitude of mishaps and mistakes. Therefore, I highly recommend customer service training for new dental office team members. And this is a great topic and focus for every dental office and team member in the new year.
You can purchase this e-book as a single purchase today. It is a fabulous resource for every dental practice. As we all need reminders and refreshing growth in our interaction. And for readers who are members, let’s step into 2021 together with a refocus on greetings. With a little twist to think about. Let’s go!
And you are all welcome to join us now. Your Dental Front Office Membership is the key!
Greeting In Person
In dentistry, we receive many people in our day. But we also greet and receive one another. As members of the team, we greet each other too. And we pass each other several times a day. Our interactions with one another speak volumes to our patients. Their trust of us in dentistry includes what they see and hear in the office. So let’s think about how we interact with one another. And what do our patients see and hear?
Although we must keep some physical distance right now, we can still be kind. And we can find more creative ways to encourage one another. Compliment team members in front of patients. But keep it authentic. And help build confidence in team members and patients. It’s a fabulous greeting in patient hand-offs. Greet team members by name at hand-offs. This helps patients learn our names very easily.
The Power of a Stand
Dentistry involves a whole lot of sitting. This is especially so at the dental front office. It can feel good to stand. And we have opportunity as patients step toward us to do this. As patients walk in our front door, we show respect and attention with a stand. And as patients arrive to check-out, we have another opportunity to stand. Add a smile to that stand and this patient greeting is a five-star greeting. Try to add this one small step to your patient greetings this week. And consider making this a part of team and patient interactions whenever possible.
This may seem like a small step. Perhaps it’s not all that important. However, a stand with a greeting is powerful. Smile, greet each other by name, say kind and warm things. Wave and nod if a stand just isn’t possible at that particular moment. Let’s give it all we’ve got. Our 2021 relationships need us!