Dental Practice Patient Rapport is Everything!
Dental practice patient rapport is foundational. We ask much of our dental patients. Choose us, we ask. And we understand they have many choices. So, what about our dental practice is so special? Let’s begin here. And let’s chat about this a moment. Can you identify the one outstanding mark of service that brands you? Here’s an example.
One dentist I know loves music. In fact, he plays guitar. And has a music room in his home that he designed. It’s fabulous! And yes, I’ve been inside. So, how did he use this in his dental practice? He transformed a closet space in the office into a music room too! Inside this new space was all his patients needed to choose a music they love during their time in his chair. And this simple love is a monster rapport builder!
What’s Your Passion?
Perhaps sports are more your style! Or TMJ and sleep disorders? Take the time to explore and expand your passion. Even if it’s difficult to see the dental relationship. Because there is a way to incorporate your passion into patient growth and expansion as well. And now, let’s step into rapport a bit deeper.
Dentistry is a passion too. I know because I too adore dentistry. I began my career in dentistry in 1993. And I continue to learn and be amazed. The most fabulous people come into our lives through dentistry. So, let’s open that door a big wider. Because with great team and patient rapport, there is never enough room!
Expand Team Training
Dental office business systems done well build and maintain rapport. How? Because when we do things well, our patients trust us. And our patients do the things we ask of them. Dental patients schedule necessary treatment. Our patients pay for their dental care. And even show up on time. They even refer everyone they know to their dentist who gets it all right!
Now, think of one system to improve in your dental practice. And what about those little things you don’t even know about? Because I assure you, they are there! There are interactions and transactions that cost dental practices patients every day. Some patients make a lot of noise. Then, other patients quietly slip away. And take others with them! All because our dental office team stumbled through:
- phone management
- treatment presentation
- insurance billing
- copay estimation
- patient billing
- lack of follow-up
- missed opportunities
Dental Practice Patient Rapport Building
Dental patient rapport is a continuous process. We either build up or take down patient rapport with each patient interaction. This includes phone conversations, check-in, transitions to the treatment room and back to the front. Our patients listen and watch every interaction the team has with one another. And more of our communication happens so subconsciously, we possibly miss more than we identify.