Exceptional Dental Phone Management Expectations
Exceptional Dental Phone Management is something we expect from our dental team. Because we understand how important our phone calls are.
Nearly all of our new patients schedule by phone. Then we have our emergency patients, referring specialists, patient payments, and even lab case updates to manage.
New Team Members
Still, many dental offices put their newest team members on their phones early on. I’ve been there too. In the hot seat when I had no idea what I was doing.
It might be a necessity at times. However, it’s not the best path to take. Exceptional phone training is necessary when expecting exceptional phone management.
Practical Phone Tips & Application
My Practical Phone Tips & Practical Application e-book is a fabulous place to start. If you do not have a solid phone training plan in your office, I’ve got you!
This e-book is a great introduction to some pretty basic but necessary phone skills. Get to know the phone as a machine and tool. Keep food & drink from all phone conversations. And a few other important tips.
Exceptional Dental Phone Management
Includes Phone Scripts
Dental Phone Scripts is one of my most popular e-books. Teams want to know how to manage those tough conversations.
Team leadership does well to map it out for the team. Not necessarily word for word. But provide some basic guidelines for the team. How do you want your team to represent you to your community?
The Importance of Tone
How we say what we say is even more important than what we say. Although many dental teams struggle with words alone, we do well to consider our tone.
Tone includes the volume at which we speak and clarity. As well as the emotion conveyed in the sound of our voice. These skills support our words and provide the exceptional dental phone management we seek.
Dental Phone Scripts Video
Download my Dental Phone Scripts Video to provide your team with examples of how tone impacts our patient relationships.
Once we get the words down, we can focus more on the actual tone and relationship work. We are in the people business after all. And want our patients to feel like they receive exceptional care with us.
Take All These Tools & More
Exceptional Dental Phone Management is just a click away.
As well as a pre-built Dental Office Operational Manual Template that already holds a section devoted to phone training and management you can customize.