Dental Administrative Skills Checklist
The dental administrative skills checklist is a great guide to support the new dental administrator. This new download is a bonus add-on and is available with the purchase of my Dental Practice Operations Manual here!
Use this checklist to evaluate your new team member at the thirty-day, sixty-day, and ninety-day mark. Make it your goal to accomplish these basic skills by the ninety-day point. At least a basic understanding to build on for the first year of employment.
Dental Customer Service Systems Course Includes Downloads and Videos to help train the dental team in the best patient experiences and is included in the Dental Operations Manual purchase here.
Begin With Customer Service Training
Be sure each new dental team member greets patients well. Eye contact and a smile are simple enough to do, and are so very important.
We improve our dental patients’ experiences vastly when everyone implements the same behaviors and communication patterns. Genuine caring and concern is something all of our patients deserve and look for.
Dental Phone Greetings Video helps the team to understand the importance of tone and how to properly close a call.
A Better Plan Produces Better Results
When we communicate exactly what our team members need to know, and then provide the training materials, we are best able to achieve our goals. And to help our team members reach the goals we set for them.
Problems arise when we don’t communicate exactly what team members need to know and don’t provide them with the necessary training.
Learning through osmosis is a bad plan. Training only through other team members is also a faulty plan. Bad habits are easily transferred to others.
Why The 90-Day Mark?
Most employers measure continued employment or termination possibilities at the 90-day mark. I think we can know sooner than 90 days if a new hire is going to work out or not.
Especially when using a skills checklist and training plan. Along with an operations manual that clearly details exactly what we do and how we do the many things we do in our dental practice.
Get all the tools you need to customize your dental practice operations manual and training system with your purchase today!
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