Dental Front Office Success Brings Dental Practice Success
Dental front office success also means better patient care. If we truly want to see the dental practice succeed, dental front office training is a must.
And it goes without saying, the best patient care is only possible when the dental front office is taught how to provide that.
The dental front office team is the most critical piece of the dental practice. Why? Because every single patient must pass through the dental front office system to receive their care.
The Exceptional Patient Experience
From the way we greet our patients, straight through to our farewell, the attitude and warmth of the front office team is vital.
It’s critical for patient retention and just the overall atmosphere of the dental practice. And how the front office handles themselves under pressure will affect the patients and the practice.
Dental Front Office Success Includes
Solid Customer Service
Be proactive! No matter what we think we know, there is always more to learn. And we can easily begin to function on auto pilot without much consideration for our general attitude.
The front office team is the face of the dental practice. What do your patients see when they see you? What do they hear when you speak?
Improve Everyone's Success With Phone Training
Proper phone etiquette and training is even more critical today. Because the way we use our phones has changed, training is absolutely necessary.
We just can’t assume that we know or that anyone knows how to do this anymore. Gone are the days when phone etiquette was taught at home. In fact, many homes don’t even have landlines these days.
Dental Front Office Success
Comes From Great Leadership
Phone training was once part of our family teachings. We were taught how to properly answer the phone and what to say when we did.
And we learned how to ask who was calling and what to do from there. Society has changed. And we must accommodate with better phone training for ourselves and our team.
Dental Front Office Success Shows in Our Numbers
Our ability to reach dental office production goals is a measure of success. When we have the skills and the expertise it definitely shows!
The dental front office team must have an understanding of the schedule. And how to make the schedule work. We’ve got to know what can be scheduled where and why.
Success Equals 100% Collections!
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