Dental Office Cross Training is Vital
Dental office cross-training is a practical solution to likely dental practice disruptions. Especially during this new experience we have with the COVID-19 pandemic. Most likely, we see fewer patients in our dental office at this time. We may even have team members who are sick, scared, or are unable to make it into the office. Yet, the business administrative piece of our practice is so important! And we want to do this well!
Where to Begin?
As a business owner or practice manager, we want to provide our team with the training and support that’s needed. But how do we make time for this training? And how do we make sure that everyone understands and completes all of the tasks that must be done each day? What about weekly? And even monthly? What gets done when? And just what did we miss?
I've Got You Covered!
Dental office cross-training should begin with customer service training. Because we want the entire team aware of the impact we each have on the business. And the responsibility we all share as health care providers to our patients.
And because there is a balance to manage as a healthcare provider and a profitable business, we must key in on this first!
Dental Office Cross-Training Materials
Through easy-to-read manuals and courses, your team can come to a better understanding and appreciation for simple yet important gestures of customer service.
There is an art to dental reception. And this art is one we all can master within our dental practice. And we want to master the art of reception. Because we all will receive and greet our patients and each other. Did you know that our patients watch how we interact with each other and how we treat each other? Even if they are not aware of this! And our patients make decisions for their own care with us based on how we care for one another! Powerful information!!
Build Your Dental Operational Manual With FREE Templates
Our office phones are the life line to our dental practice. And yet, this is an area where training is often neglected in our industry. I’m really unsure why. I guess there are several reasons. But we all suffer without the proper training.
And I’ve made it so simple for you here. Get the basics down. Learn how to properly manage your office phones and take the focus off what to say. But focus on how to say it!
Dental Office Cross-Training Creates a Team
As we share and understand our dental office roles, our relationships grow and our business prospers. We function more as a team and as a unit. But still we are able to keep our unique job responsibilities as well.
We are better equipped to help one another and to see where our help is needed. Especially when someone on the team is sick or unable to be in the office. But also at a time when maybe one team member has a lot going on around them, and we may not.
Team Bonding And Appreciation
Our need for cross-training is clear in dentistry. And there is no better way to train and equip your team than through the technology, templates, and tools available to you here.